Training Coordinator – Public Safety Communications - 911CC

NavitasPartners • Baltimore, MD

4d

About The Position

A public safety communications center in Washington, DC is hiring a Training Coordinator to manage and deliver instructional programs for 911 call center personnel. This role supports workforce readiness by developing training content, monitoring employee progress, and maintaining compliance with regulatory and operational standards.

Requirements

• Bachelor’s degree required
• Minimum 2 years of experience as a 911 emergency communications operator
• Knowledge of emergency dispatching systems and communications technology
• Understanding of FCC regulations impacting emergency communications
• Experience applying modern training techniques and instructional strategies
• Ability to train staff on CAD , E-911 systems, and related communication tools
• Strong writing skills for creating policies, SOPs, and training documentation
• Ability to manage multiple training initiatives simultaneously
• Strong analytical and assessment skills

Responsibilities

• Coordinate and deliver new-hire and ongoing training programs
• Develop training materials for emergency communications staff
• Track and evaluate trainee progress and performance
• Manage training activities, schedules, and instructional assignments
• Assess training outcomes and recommend process improvements
• Ensure training content reflects current policies, procedures, and best practices

What This Job Offers