Public Safety Communications Operations Supervisor - 911CC

NavitasPartners • Gaithersburg, MD

17h

About The Position

The Operations Supervisor is responsible for managing technical and operational functions of a public safety communications center during assigned shifts. This position ensures effective staffing, adherence to regulations, and smooth emergency communications operations.

Requirements

• High school diploma or GED
• Minimum of 2 years of experience as a Public Safety Communications Officer
• Prior supervisory or lead experience required
• Thorough understanding of public safety communications laws and procedures
• Ability to supervise, mentor, and direct staff
• Proficiency in CAD and digital communications systems
• Ability to remain calm, decisive, and professional in emergencies
• Strong organizational and interpersonal skills

Nice To Haves

• Certifications in emergency call taking and dispatch preferred

Responsibilities

• Lead and coordinate shift-level PSAP/ECC operations
• Analyze daily activity reports and adjust staffing as needed
• Ensure operational readiness and policy compliance
• Schedule and support quality assurance and performance monitoring activities
• Operate CAD, radio, and communications systems as required
• Provide leadership during emergency and critical events
• Assist with troubleshooting system or workflow issues

What This Job Offers

• Career Level: Manager
• Education Level: High school or GED