Public Safety Communications Supervisor - 911CC

NavitasPartners • Washington, DC

16h

About The Position

A public safety communications organization in Washington, DC is seeking experienced Supervisory Staff to provide advanced technical and operational leadership within a Public Safety Answering Point (PSAP) / Emergency Communications Center (ECC) . This role is responsible for overseeing shift operations, maintaining appropriate staffing levels, coordinating quality assurance activities, and ensuring the effective operation of communications equipment and systems.

Requirements

• High school diploma or equivalent
• Minimum 2 years of relevant experience , including prior supervisory experience
• Certifications and training in 911 call taking and dispatching disciplines
• Equivalent combinations of education and experience as a Public Safety Communications Officer will be considered
• Thorough knowledge of E-911 call center technology and public safety call-taking certifications
• Strong understanding of policies, procedures, laws, and regulations related to public safety communications
• Proficiency in operating Computer-Aided Dispatch (CAD) systems, digital communications, telephone, and radio equipment
• Working knowledge of lead worker and supervisory principles
• Proficiency with Microsoft Excel, PowerPoint, Outlook, and Word
• Ability to quickly acquire and apply knowledge of agency administrative and operational functions
• Ability to troubleshoot communications or operational equipment as needed
• Strong leadership skills with the ability to direct, support, and evaluate staff performance
• Ability to resolve conflict situations effectively and professionally
• Strong verbal and written communication skills
• Ability to act decisively and remain composed in emergency situations
• Ability to work effectively under stress while exercising tact and sound judgment

Responsibilities

• Provide shift-level supervision of PSAP/ECC operations
• Evaluate daily operational reports and manage shift workloads
• Assign staff and ensure appropriate staffing coverage is maintained
• Monitor employee performance and provide operational guidance
• Coordinate and schedule quality assurance and compliance activities
• Operate and support duty-related communications equipment as needed
• Ensure adherence to policies, procedures, laws, and regulations governing public safety communications
• Assist with troubleshooting operational or communications equipment issues
• Maintain situational awareness and operational readiness during routine and emergency incidents

What This Job Offers

• Career Level: Mid Level
• Education Level: High school or GED