Training Content Manager

Papa Johns • Atlanta, GA

20h • Onsite

About The Position

The Training Content Manager supports the development and execution of training content across the organization. This role partners with operations and cross-functional business leaders to identify performance needs and deliver effective, scalable training solutions that support business goals. This individual manages content intake, contributes to prioritization, and ensures training content is high-quality, relevant, and accessible. The role focuses on developing practical training solutions using appropriate delivery methods to support frontline performance in a fast-paced operational environment.

Requirements

• 5 – 7 years of experience in learning/training, instructional design, or related roles
• Bachelor’s degree required
• Experience managing content within an LMS/LCMS
• Experience delivering training across multiple formats (eLearning, video, instructor-led, job aids)
• Business & Operational Acumen: Connects training to performance outcomes
• Content & Project Management: Effectively manages multiple initiatives, timelines, and priorities
• Stakeholder Partnership: Collaborates cross-functionally and influences at multiple levels, including senior leaders
• Analytical & Continuous Improvement Mindset: Uses data and feedback to improve effectiveness
• Communication: Translates complex information into clear, practical learning
• Problem Solving & Execution: Identifies workable solutions and follows through on commitments
• Organization & Adaptability: Maintains structure while navigating a fast-paced, changing environment

Nice To Haves

• Relevant certifications and/or master’s degree
• Experience developing training for QSR or restaurant environments preferred, with strong understanding of frontline operations

Responsibilities

• Manage content intake and partner with training leadership to align initiatives with business priorities
• Provide input and recommendations on prioritization and sequencing of training initiatives in partnership with training leadership
• Partner with cross-functional stakeholders to identify performance gaps and recommend effective training solutions
• Recommend appropriate delivery methods (e.g., eLearning, video, job aids, instructor-led training)
• Manage development of training content across multiple formats, partnering with instructional design and multimedia teams
• Apply instructional design best practices to deliver practical, easy-to-apply training aligned with operational workflows
• Manage the training content lifecycle, ensuring materials remain accurate, current, and effective
• Maintain content standards and support consistency across the training portfolio
• Use feedback and performance data to drive continuous improvement
• Manage and maintain training content within the LMS/LCMS, including organization and version control
• Support reporting, tracking, and issue resolution related to training content
• Manage multiple initiatives, balancing timelines and priorities
• Support communication, rollout, and adoption of training launches and updates in partnership with operations

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees