Training Content Developer

Channel Partners • Brooklyn Park, MN

14h • $50,000 - $60,000 • Hybrid

About The Position

As a Channel Partners Training Content Developer, you will be responsible for elevating the quality of client deliverables by designing, improving, and delivering high-impact training content. This role bridges the gap between client requirements and field execution by conducting in-field test sets, meeting with manufacturers to review prototypes, and facilitating both virtual and in-person training sessions. The Content Developer ensures that all 6,000+ employees in our national network are prepared for every project launch through clear, technical, and actionable training resources.

Requirements

• High school diploma or equivalent required
• 1+ years of previous training experience, specifically in a retail or merchandising environment
• Experience leading remote training sessions or phone-based training calls
• Strong expertise in MS Office (Excel, Word, PowerPoint, and Outlook) and video editing platforms.
• Exceptional verbal and written skills with a professional demeanor suitable for client interaction.
• Excellent focus on accuracy when creating technical guides and reviewing prototypes.
• Ability to respond supportively to changing project timeframes, circumstances, and stakeholder needs.
• Proven ability to work through varied issues with honesty and a candid, straightforward manner.
• Must be able to travel frequently, including overnight stays and off-hour work as required for market visits
• Regularly sit, stand, walk, talk, and drive for business purposes
• Ability to lift objects over 50 lbs as required by the position type for display handling and set-ups
• Continuous hand/eye coordination and fine manipulation for content creation and software
• Must have a valid driver’s license and be able to provide proof of motor vehicle insurance

Nice To Haves

• a college degree preferred
• 1+ years of experience utilizing video editing software to create instructional content preferred

Responsibilities

• Develop and improve all current and future training materials for Merchandising and Break-Fix programs
• Create training videos and maintain extensive program training guides that serve as the primary resource for field representatives
• Reverse engineer display prototypes to gather technical information required to build accurate training content
• Partner with the Learning Design team to upload new modules and assign training to the appropriate field specialists
• Revise content based on specific and creative feedback from clients and internal stakeholders to ensure absolute clarity
• Review display prototypes alongside clients and manufacturers to provide expert feedback on assembly and maintenance
• Identify training needs by meeting directly with client contacts to develop tailored content for new program launches
• Develop presentation decks for conference calls and participate in daily alignment meetings
• Conduct test sets and time studies to provide project time estimates and project time quotes to the operations team
• Travel to national markets and local stores to conduct in-person training with field representatives
• Perform in-store test visits and market visits to gather pertinent information for future projects and survey findings
• Review call forms and provide final approval to ensure field data collection is optimized prior to project launches
• Conduct one-on-one training calls and facilitate virtual training sessions to maintain field proficiency
• Develop relationships with store associates during visits to improve the quality of in-store execution

Benefits

• Medical, Dental, Vision
• 401K
• Short Term Disability
• Life Insurance
• Paid Holidays
• Sick Time
• Paid Vacation
• Flexible Spending Account

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED