Training Center Coordinator

LLNL•Livermore, CA

1d•$38 - $46•Onsite

About The Position

The Training Center Coordinator performs a full range of complex and difficult administrative and task-oriented administrative assignments with minimal supervision in a dynamic, fast-paced environment with frequent interruptions and conflicting priorities. This position provides comprehensive administrative and onsite operational support for division-provided classes and courses, ensuring effective coordination, execution, and day-of support for training activities. The Training Center Coordinator also supports division-wide operations as assigned, serving as a key administrative resource to management and internal partners while exercising discretion, sound judgment, and a high level of customer service.

Requirements

Specialized and advanced knowledge of HR policies and procedures as well as office procedures, techniques, and methods.
Excellent organizational skills to manage and complete complex projects.
Experience working independently under time constraints to meet critical deadlines.
Exceptional customer service skills to maintain effective working relationships with employees, coworkers, clients, and Laboratory service units.
Excellent interpersonal communication and presentation skills, mature judgment, tact, and discretion.
Advanced level decision making. Independently solves problems of broad scope and complexity. Develops and implements new techniques and procedures.
Demonstrated ability to be self-motivated and flexible, exercising discretion and mature judgment in handling business sensitive and/or classified information, as well as personnel interactions.
Advanced personal computer skills and experience using Microsoft Office, email, and calendaring applications.

Responsibilities

Provide onsite operational and administrative support for division-provided classes and courses, ensuring smooth day-of execution. This includes serving as the primary onsite point of contact for internal team; addressing real-time issues; coordinating room readiness; and ensuring training activities proceed without disruption.
Assist with coordinating all administrative details and scheduling for Laboratory Training Center classrooms and facilities, including identifying user needs; providing contract support and services; serving as point of contact for usage agreements, vendors, and LLNL users; monitoring helpdesk phones and independently providing appropriate support; providing basic computer classroom setup assistance in conjunction with technical support staff; classroom setup and takedown (including moving furniture); arranging site access and preparing badge requests; monitoring class enrollments; administering evaluations; and following up with attendees and requesters.
Screen telephone calls; independently respond to inquiries; make appropriate referrals; follow through on requests.
Independently schedule appointments and maintain calendars for training activities and related operational needs.
Coordinate, select, and compile data from multiple sources for complex reports and presentations.
Coordinate activities with multiple components, such as verification of security clearances, agenda preparation, badging, and information dissemination.
Solve problems that are diverse and multi-faceted.
Interpret policies and procedures, formulate recommendations, and establish procedures for the functional work unit with moderate authority.
Gather information from multiple sources; compile data; and prepare complex reports and presentations related to training, utilization, and operational metrics.
Represent management in daily matters to gather, clarify and disseminate information; respond on their behalf on administrative matters to all levels of management, both internal and external to the Laboratory.
Generate correspondence on own initiative and compose correspondence for management signature which may be sensitive in nature.
Perform division-wide operational and administrative duties as assigned, supporting overall mission needs beyond training activities, including special projects, process improvements, and cross-functional coordination.
Perform other duties as assigned.