Training Audit and Compliance Associate

Volunteers of America Los Angeles•Los Angeles, CA

2d•$27 - $29•Onsite

About The Position

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. As part of the Learning & Development team, the Training Audit and Compliance Associate will generate reports from the LMS and other data sources, build and maintaining training dashboards, liaise with programs to promote training completion and provides administrative and logistical support for the Learning and Development team.

Requirements

Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
Ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs which may include clients with homelessness, mental-illness, substance abuse, recently released from incarceration and other challenges
Associate's Degree in Data Management or related field (or a combination of experience and education of 2 years)
Two years of experience in Data Management work environment, as an administrative assistant, or other similar role.

Nice To Haves

Experience in a training environment
Familiarity with social services and related issues
Skill in use of database applications
Strong computer skills (including typing, emails, software use), Excel, and PowerPoint.
Familiarity with UKG
Bilingual (Spanish) preferred.

Responsibilities

Using the Learning Management System (LMS) of the organization, generate training reports and monitor training completion.
Build training dashboards for LMS team and Program use.
Regularly liaise with Program leaders to track training completion.
Liaise with HR Compliance team regarding training completion, assist with gathering documents for audits
Stay abreast of developments in training compliance regulations including but not limited to state societies, state boards and other regulatory agencies, ensuring operating manuals and procedural documents stay current when regulations change
Oversee completion of new hire training requirements and support new employees with navigating the firm's professional development and compliance policies and procedures, including educating staff on regulatory agency requirements and facilitating training sessions for staff on compliance topics
Support short- and long-term compliance projects
Provides administrative support of the Learning Management System including: Adding courses to the LMS course catalog Assigning courses to learners, ensuring learners have required log-ins Following-up with learners, instructors, and/or management based on report information Ensuring the LMS systems course information and other types of information are always current Collaborating with HR to ensure employees are added to learning paths as necessary based on hiring, promotions, etc.
Support with building and maintaining training dashboards and other data sets
Running, scheduling, and reviewing reports
Assists with the training team scheduling and logistics including (but not limited to): Scheduling and/or booking training rooms in both in-house and rented locations Printing and coordinating the distribution of training materials Arranging food and beverage service for trainings Gathering feedback from trainers and trainees after training sessions Maintaining up-to-date training records and database(s) Overseeing the inventory and ordering of training products and supplies
Validating that trainees have log-ins for training systems
Other tasks as directed by Learning and Development Senior Manager
Works with LMS team and programs to ensure training completion data is up to date; develops and retains expertise on operations of LMS; monitors organizational use of LMS
Liaise with HR Compliance team regarding training records
Liaise with Program Leadership regarding training completion
Assist Administration of LMS, including creation and maintenance of training dashboard
Assists logistics and administration of Learning and Development Team, including: Scheduling and/or booking training rooms in both in-house and rented locations Printing and coordinating the distribution of training materials Gathering feedback from trainers and trainees after training sessions Maintaining up-to-date training records and database(s) Overseeing the inventory and ordering of training products and supplies
Creates reports of usage and effectiveness of LMS, works with programs to market LMS and identify new courses required
As service providers to the underprivileged and vulnerable in our community, all employees are considered Mandated Reporters, and must report any instance of physical or sexual abuse to proper authorities.