Training Associate (3-5 years)

Real Soft•Concord, NC

16h•Onsite

About The Position

The Learning & Development (L&D) Support Contractor would supplement the Concord site L&D Team and is responsible for supporting the creation, coordination, and implementation of learning solutions for the Concord, NC manufacturing site. The L&D Associate will partner with Lilly Concord L&D associates to perform ServiceNow requests, manage functional area Training Matrices, support training material creation and revision, and assist with the management of requests received via the CONC_LD team email address.

Requirements

3-5 years of experience
Global initiatives and implementations (QMS i3 standardization; ObserveIQ Digital OJT; Learning Plan streamlining efforts, curricula architecture initiatives)
Maintaining steady support of Lilly Concord site initiatives and site manufacturing milestones.
Ensure uninterrupted support of Lilly Concord manufacturing.

Responsibilities

Assist in management of 36 functional area training matrices. Review with teams, update/revise, review in QDocs, approve in QDocs.
Assist/support with course and curricula periodic reviews.
Run LMS reports to support site quality management investigations / assist with report requests.
Assist/support L&D Team email address (site requests) to send to Conduent or manage on a local site level.
Support ServiceNow requests: Creation/management/cancellation of instructor-led classes, Deactivation/retirement of courses, Due date extension projects / trending, Instructor-led classes scheduling with Conduent, Turning on contractor learning plans, Assisting in assignment / unassignment of curricula for teams.
Support / revise training materials (OJTs, Instructor-led trainings, etc.).
Run assignment profile streamlining project.
Run streamlining projects: functional area mapping; assessment/exam mapping; OJT curriculum architecture mapping.
Coordinate instructor-led classes (visitor registration, rosters, arranging rooms, creating and sending out surveys).
Manage / coordinate post-instructor-led training surveys.
Organize data and process metrics.
Work with teams to update / upgrade training, depending on survey results.