Training Associate

Inspiren•Boston, NY

13d•$55,000 - $65,000•Remote

About The Position

We’re looking for a Training Associate to execute our customer-facing training programs. Reporting to the Director of Training, this role will execute our internal and external training initiatives, support the execution of the Inspiren Training Center of Excellence, and ensure consistent and effective education throughout the customer journey. You will be instrumental in delivering training content, driving customer engagement and ensuring product adoption.

Requirements

1 year in a customer-facing training, onboarding, or support role (preferably in healthcare or SaaS).
Strong communication and presentation skills, both in-person and virtual.
Experience delivering engaging training content.
Highly organized, self-motivated, and detail-oriented.
Comfortable working cross-functionally in a fast-paced environment.

Responsibilities

Deliver and facilitate customer training across implementation, go-live, and ongoing education phases.
Manage scheduling, coordination, and delivery of live and asynchronous training sessions.
Track participation, completion, and engagement metrics across training programs.
Work with community leadership, enabling them to collect and track resident consent for usage of the Inspiren ecosystem.
Provide input for case studies and success stories that highlight effective product adoption.
Relay customer feedback and usage patterns to inform product and training updates.