Jr. Training Associate

Resource Innovations • Salt Lake City, UT

6d

About The Position

Resource Innovations is seeking a Jr. Training Associate to join our growing team in Salt Lake City, UT. As a Jr. Training Associate, you will train our customer service and data processing initiatives through hosting creative training courses and educational programs. Responsibilities include conducting training sessions, supporting customer service and processing queues, communicating with managers to identify training needs and mapping out development plans for teams and individuals. Trainers are responsible for managing, developing, coordinating, and conducting all training programs. Our ideal candidate has experience with various training methods, including on-the-job coaching, mentorship programs and e-learning. Experience with on-boarding new employees, strong customer service, and soft-skills development, is also essential. If you can think of and design engaging ways to train our employees, we’d like to meet you. Ultimately, the role of the trainer is to successfully oversee professional and career development at our company. Resource Innovations (RI) is a women-led energy transformation firm focused on impact . Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change.

Requirements

• Previous work experience as a Training Coordinator, Trainer, Training Facilitator, or similar role
• Hands-on experience coordinating multiple training events in a corporate setting
• Knowledge of instructional design theory and implementation
• Familiarity with traditional and modern job training methods and techniques
• Proven ability to complete full training cycle (assess needs, plan, develop, coordinate, monitor and evaluate)
• 2+ years customer interaction experience
• Bachelor’s degree in Education, Training, HR, or related field preferred
• Interest in sustainability and passionate about making a meaningful impact on the environment.

Responsibilities

• Conduct Customer Service and Data processing training courses along with other training courses as assigned
• Support Customer Service and Data Processing queues
• Select appropriate training methods or activities (e.g., simulations, mentoring, on-the-job training, professional development classes)
• Design and prepare educational aids and materials
• Assess instructional effectiveness and determine the impact of training on employee skills and KPIs
• Partner with internal stakeholders to identify training needs and liaise with experts regarding instructional design
• Maintain updated curriculum database and training records
• Responsible for managing, developing, coordinating and conducting all training programs
• Other duties as assigned.

Benefits

• Resource Innovations offers competitive salaries based on a candidate's skills, experience and qualifications for the position.
• The compensation range for the base salary for this position is $38k-40k.
• In addition to base pay, employees are eligible for a discretionary annual bonus.
• The stated salary represents the expected compensation for this position.
• Final compensation will be determined based on factors such as the candidate's experience, education and location.
• We also offer a comprehensive benefits package that includes three weeks of paid vacation per year; paid holidays; a 401(k)-retirement plan with employer matching; health, dental and vision insurance; and other supplemental benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees