Training and Quality Analyst
About The Position
This role involves transmitting information, preparing and reviewing written documents for accuracy, and exchanging information electronically. It requires entering and retrieving data from computer databases, operating standard office equipment, and adhering to company policies. The position also emphasizes maintaining a professional appearance, protecting company assets, and providing excellent guest service, including assisting individuals with disabilities. Key responsibilities include developing positive working relationships, supporting team goals, and identifying opportunities to improve organizational efficiency, productivity, quality, safety, and cost-savings. The role requires moving, lifting, carrying, pushing, and placing objects weighing less than or equal to 10 pounds without assistance. Additional duties may be assigned by supervisors.
Requirements
- Ability to transmit information or documents using a computer.
- Ability to prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.
- Ability to exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email).
- Ability to enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests.
- Ability to operate standard office equipment other than computers.
- Knowledge of all company policies and procedures.
- Maintain uniform and personal appearance that is clean and professional.
- Maintain confidentiality of proprietary information.
- Protect company assets.
- Ability to welcome and acknowledge all guests according to company standards.
- Ability to anticipate and address guests’ service needs.
- Ability to assist individuals with disabilities.
- Ability to thank guests with genuine appreciation.
- Ability to speak with others using clear and professional language.
- Ability to answer telephones using appropriate etiquette.
- Ability to develop and maintain positive working relationships with others.
- Ability to support team to reach common goals.
- Ability to listen and respond appropriately to the concerns of other employees.
- Ability to ensure adherence to quality expectations and standards.
- Ability to identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
- Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Ability to perform other reasonable job duties as requested by Supervisors.
Responsibilities
- Transmit information or documents using a computer.
- Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.
- Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email).
- Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests.
- Operate standard office equipment other than computers.
- Follow all company policies and procedures.
- Ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information.
- Protect company assets.
- Welcome and acknowledge all guests according to company standards.
- Anticipate and address guests’ service needs.
- Assist individuals with disabilities.
- Thank guests with genuine appreciation.
- Speak with others using clear and professional language.
- Answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others.
- Support team to reach common goals.
- Listen and respond appropriately to the concerns of other employees.
- Ensure adherence to quality expectations and standards.
- Identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested by Supervisors.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
