Training and Operations Analyst

Klamath Community College • Klamath Falls, OR

21h • Onsite

About The Position

The Information Systems (IS) Training & Operations Analyst plays a key role in preparing employees to effectively use campus technology while ensuring secure, accurate, and consistent access to institutional systems. This position supports onboarding, training, and workflow optimization to enhance operational efficiency, and reduces institutional risk. It is essential to maintain a modern, secure, and well-supported campus environment.

Requirements

• Associate’s degree in information technology, Information Systems, Business Administration, Education, or a related field; or an equivalent combination of education and experience
• Two (2) years of experience in systems administration support, technical training, or a related operational role
• Knowledge of enterprise systems, user access management, and onboarding/offboarding workflows
• Strong training, facilitation, and communication skills
• Ability to analyze processes and implement improvements
• Understanding of information security principles and data protection practices
• Ability to simplify technical concepts
• Familiarity with learning management systems or training development tools

Nice To Haves

• Bachelor’s degree in information systems, Information Technology, Organizational Development, or a related field
• Experience developing and delivering end-user training (in-person and virtual)
• Experience with identity and access management (IAM), ticketing systems, and enterprise applications systems (CRM, SIS, O365)
• Experience in a higher education or public sector environment

Responsibilities

• Deliver and evaluate training on essential systems, tools, and collaboration platforms
• Support employees in adopting new technologies.
• Coordinate onboarding processes and meet with new employees to perform and arrange training on systems used by KCC.
• Document, streamline, and standardize IS processes related to employee transitions and system access.
• Identify knowledge gaps and implement training improvements to reduce support tickets and operational delays.
• Collaborate with IS teams to ensure processes are consistent, scalable, and aligned with institutional needs.
• Develop, maintain, and manage a tool to track system software college-wide, including purchases, locations, and use.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree