Training and Information Analyst

State of Washington•Multiple Locations Statewide, WA

6d•Hybrid

About The Position

This is a telework/hybrid position. The candidate of choice may work from anywhere within the state of Washington with a reliable internet connection. Travel may be required. As a Training and Information Analyst (Human Resource Consultant 2) in the Training and Development Unit, you’ll play an important role in ensuring employees across the Washington State Department of Corrections have access to accurate, timely, and effective training that supports both their success and the safety of our communities. As the Training and Information Analyst, you will support training delivery, data integrity, and administration of the state learning management system through the configuration of courses, managing assignments, monitoring compliance, and maintaining documentation for online, virtual, and instructor-led training programs. The candidate of choice will monitor agency-wide assignments for accuracy, serve as a resource for the TDU help desk staff, and provide elevated support to training stakeholders. You’ll ensure user profiles contain up-to-date information, allowing employees and leaders to easily access the training resources they need. The Training and Information Analyst also plays a key role in ensuring DOC training remains aligned with state laws, RCWs, WACs, executive orders, DOC policies, and external agency requirements. Through careful attention to detail, data integrity, and responsive customer service, this position helps create an environment built on integrity, trust, and continuous learning. Join DOC and help ensure our workforce has the knowledge, training, and resources needed to make a difference every day and contribute to the safety and success of our communities.

Requirements

High School Diploma or GED equivalent
At least two years experience in Microsoft Office (Word, Outlook, and PowerPoint)
At least two years experience managing data in Microsoft Excel with intermediate proficiency
At least one year experience providing customer service and support for end users
At least one year experience in a learning management system
At least one year experience preparing and presenting information to stakeholders

Nice To Haves

Advanced skills in Microsoft Excel
Experience in Microsoft SharePoint Administration
Experience using Microsoft Access
Experience working with data and information from multiple sources
Experience interpreting policy and compliance
Experience using internal systems (HRMS, Active Directory)
Experience in system administration tasks in a learning management system
Experience managing information subject to privacy, confidentiality, and retention policies

Responsibilities

Building and maintaining complex activities
Monitoring audience status and assigned/associated learning activities
Maintaining audience catalogs
Understanding, building, and updating audiences
Functioning as a subject matter expert in activity configurations
Applying system tools such as notifications and fulfillments
Reviewing data to identify issues or trends
Applying Microsoft tools (Excel, Access) and internal software (HRMS, Active Directory, EasyVista, STATIS) to identify and troubleshoot data discrepancies for resolution in the Learning Center
Developing procedures and reference materials to mitigate potential risk
Defining organizational processes and procedures to guide improvements that impact strategic decisions
Identifying program processes for improvements and collaborate with appropriate stakeholder
Identifying, researching, developing and documenting process improvements within TDU and TIMT
Policy and Annual In-Service - to use as criteria to generate training assignments
Staff Movement
Other duties as assigned