Training and Enablement Specialist

Mitratech

19h•Remote

About The Position

At Mitratech, we are a team of innovators focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available. For over 35 years, the experts at Mitratech have been focused on solving complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries. As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work! Job Summary As a Training & Enablement Specialist, you will design and deliver learning experiences across the full Mitratech HR Solutions product suite with the goal of driving product adoption, client engagement, and contract renewals. Your work directly shapes how clients learn about and use our products — when awareness and adoption are low or clients feel unsupported, training is often the fix. You will own and execute a broad range of training modalities: live 1:many virtual trainings, partner-sponsored client sessions in collaboration with Customer Success Managers, self-paced eLearning courses (Articulate), video production, support articles, marketing flyers, and targeted email communications. You will manage an internal training request queue, fielding requests from employees across the organization for new content, training support, and enablement resources. The ideal candidate is a self-starter who brings genuine curiosity about data, a collaborative mindset, and a positive, can-do attitude to every project. You thrive in a fast-paced environment where the scope of your work evolves, and you proactively identify opportunities to improve the learning experience without being asked.

Requirements

2+ years of experience in training, instructional design, customer success, or a related role
Demonstrated ability to design and deliver effective training programs to diverse audiences
Proficient oral communication and presentation skills; comfortable presenting to large virtual audiences
Experience with Zoom Webinars or similar virtual training platforms
Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel, Outlook)
Strong organizational and time management skills; ability to manage multiple projects simultaneously
Self-starter who can work independently in a remote environment with minimal supervision
Data literacy — comfortable pulling, reading, and acting on training metrics and engagement data

Nice To Haves

Experience with Articulate 360 (Storyline or Rise) or similar eLearning authoring tools
Video creation and editing experience (e.g., Camtasia, Loom, or similar)
Salesforce experience for managing case queues and looking up account data
Background in HR, HCM, or enterprise SaaS
Experience in a high-growth or post-acquisition environment supporting multiple products
Formal education or certification in instructional design, adult learning, or a related field
Bachelor's degree OR equivalent combination of education and experience

Responsibilities

Design and deliver live, scaled 1:many training webinars covering various Mitratech HR Solutions across all client and partner segments
Collaborate with Customer Success Managers to plan and execute partner-sponsored client trainings tailored to specific audiences
Develop asynchronous training content including Articulate eLearning courses, instructional videos, support articles, one-pagers, and email enablement campaigns
Manage and triage an internal training request queue, prioritizing requests by urgency and impact and ensuring timely delivery of content and support
Collect and analyze training engagement data, registration and attendance metrics, and post-training feedback to continuously improve content effectiveness and identify gaps
Make data-informed recommendations to leadership on new content development, content updates, and process improvements
Stay current on all product updates across the HR Solutions suite and proactively update or create training content to reflect platform changes
Partner cross-functionally with Customer Success, Implementation, Product, Advisory Services, Technical Support, and other teams to align training efforts with business priorities
Provide monthly updates on training KPIs, content utilization, and goal attainment to manager
Perform other duties as assigned