Training and Development Manager

High Point Federal Credit Union • Olean, NY

9d • Hybrid

About The Position

As the Training & Development Manager at High Point Federal Credit Union, you will shape the future of our front-line teams by developing the knowledge, skills, and confidence employees need to succeed. From Teller to Member Service to Lending, you will transform real-world operational experience into engaging training programs that prepare employees to deliver exceptional service and build meaningful relationships with our members. This is an exciting opportunity for an experienced front-line leader who enjoys coaching others, improving processes, and creating learning experiences that make a lasting impact.

Requirements

• Strong knowledge of front-line financial institution operations, including teller transactions, member service, and consumer lending.
• Enjoys coaching, mentoring, and helping others succeed.
• Can translate operational knowledge into practical, engaging learning experiences.
• Excellent communicator with strong presentation and facilitation skills.
• Organized, detail-oriented, and able to manage multiple priorities.
• Builds positive relationships and collaborates effectively across departments.
• Comfortable using technology and learning systems to support employee development.

Nice To Haves

• Ability to successfully complete the High Point FCU Member Service Excellent Program and Credit Union Facilitator Certification (CCUF).
• Associate degree in Business or a related field, or an equivalent combination of education and experience.
• Two or more years of experience training, coaching, or developing employees on operational processes or systems is preferred.

Responsibilities

• Design, deliver, and continuously improve training programs for Teller, Member Service, and Lending roles.
• Lead and evolve High Point FCU's Universal Program, ensuring employees have a clear path for growth and development.
• Conduct classroom, virtual, and hands-on training that builds confidence, accuracy, and consistency.
• Partner with managers and subject matter experts to identify training needs and close operational skill gaps.
• Evaluate employee readiness and provide feedback to management regarding training progress and development.
• Administer the Learning Management System (LMS), including assigning courses, tracking completion, maintaining training records, and ensuring documentation is audit-ready.
• Develop and maintain training materials, job aids, guides, and presentations that reflect current procedures and best practices.
• Monitor training effectiveness and continuously improve programs based on employee feedback, operational trends, and business needs.
• Travel between branch locations to support training and employee development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree