Training Aide

Link Transit•Wenatchee, WA

13d•Hybrid

About The Position

Join Link Transit's innovative Training Team! Our team is passionate about creating engaging learning experiences and believe training should be effective, interactive, and even fun! We're looking for someone who is motivated, self-sufficient, organized, detail-oriented, and committed to continuous improvement. The ideal candidate is creative in solving problems, enjoys finding new ways to educate and inspire others, leads by example, and is a positive coach who encourages others to succeed while fostering a culture of safety, professionalism, and exceptional customer service. Must have held a valid Class B Commercial Driver License (CDL), or higher, with a passenger endorsement for at least two (2) years. This is a safety-sensitive position and is subject to DOT drug and alcohol testing including marijuana. Link is an EOE and has a Drug/Tobacco/Marijuana Free workplace policy.

Requirements

High school diploma or GED required.
Must have held a valid Class B Commercial Driver License (CDL), or higher, with a passenger endorsement for at least two (2) years.
Knowledge of standard transit and paratransit operating practices and procedures.
Knowledge of safety rules and procedures required in the transportation of guests.
Knowledge of bus routes, schedules, street and locations within the agency’s service area.
Knowledge of principles and practices of training and supervision.
Knowledge of map reading techniques.
Knowledge of oral and written communication skills.
Knowledge of computer generated teaching applications such as Power Point.
Knowledge of interpersonal and guest relations skills.
Knowledge of dispatching and scheduling functions in a public transit agency including knowledge of automated demand response and fixed route CAD/AVL scheduling, reservation and dispatch system.
Knowledge of preparation and maintenance of records and reports.
Ability to work a flexible schedule, including weekends, early mornings, and evenings as needed.
Ability to demonstrate self-motivation, initiative, and ambition while working independently.
Ability to think creatively and apply strong problem-solving skills to develop engaging and inspiring educational experiences.
Ability to maintain a high level of organization with exceptional attention to detail.
Ability to set work priorities and direct, guide, motivate and evaluate the work of personnel.
Ability to safely operate service vehicles.
Ability to conduct on-board and classroom instruction in a variety of safety and vehicle operation topics.
Ability to work patiently with and demonstrate sensitivity to persons with disabilities and senior citizens.
Ability to resolve customer complaints courteously and tactfully.
Ability to communicate effectively both orally and in writing.
Ability to maintain accurate records and reports.
Ability to establish and cooperative and effective working relationships with others.
Ability to conduct effective time checks and check-rides.
Must possess and maintain a Washington State driver’s Class B Commercial Driver’s License with appropriate endorsements, and good driving record throughout employment.

Nice To Haves

Course work in training or coaching, supervision or related field preferred.

Responsibilities

Supervise and evaluate the performance of assigned personnel (Coach Operator trainees and other preparing to obtain their CDL); indirectly supervises Coach Operator trainees.
Assist the Trainer with new employee orientation and on-board training.
Assist in conducting defensive driving, refresher and other training.
Responsible for appraising work performance of assigned employees, coaching employees; addressing complaints and resolving problems.
Assure that Link standards of safety, courtesy and reliability are met by daily monitoring of trainee staff for adherence to Link policy, rules and regulations.
Prepare and maintain periodic records and reports related to training and other information; maintain confidentiality of information as appropriate.
Assist Trainer with data entry and maintenance of Track-It software program.
Monitor consistency of Coach Operator Trainee performance and adherence to agency policies; work with trainer to formulate recommendations for refresher training.
Assist with the development and maintenance of appropriate and consistent trainee evaluation and ride check system.
Assist Trainer to ensure consistent supervision and ride checks regularly occur.
Assist Trainer with local, regional, state and national Roadeo organization.
Assist Trainer and Safety Officer with production of materials on the Internal Communication Network (ICN).
Assist Trainer with creation and delivery of materials during Quarterly Coach Operator meetings.
Work with Trainer, Operations Supervisors and Scheduler to arrange trainee schedules including drive time with senior Coach Operators.
Each employee has an impact on safety in the workplace and it is the responsibility of all employees to share this commitment and to support Link Transit’s efforts to provide a safe and healthful workplace.