Training & Adoption SME

CACI • Washington, DC

18h • Hybrid

About The Position

CACI is seeking an experienced Training & Adoption Subject Matter Expert to support the Department of Homeland Security (DHS) Office of the Inspector General (OIG). This role offers a unique opportunity to drive organizational transformation by ensuring federal oversight professionals can effectively leverage cutting-edge artificial intelligence and advanced analytics capabilities in their investigative, audit, and inspection missions. As a Training & Adoption SME, you will lead the development and execution of comprehensive training strategies that translate complex AI and data analytics capabilities into practical, mission-focused skills. You will create engaging training content tailored to diverse user workflows—from investigators analyzing hotline complaints to auditors identifying fraud patterns—and measure adoption to ensure technology investments deliver tangible mission value. Working within a secure government environment, you will shape how hundreds of federal employees embrace and master next-generation tools. Join us to make a meaningful impact by empowering the DHS OIG workforce on a transformational program of national importance.

Requirements

• Bachelor's degree + 10 years of experience in instructional design, training development, adult learning, user adoption, or related field; equivalencies considered (Master's + 7 years; 16 years with no degree; AA + 12 years)
• Proven experience designing and delivering training programs for complex enterprise technology platforms or data analytics tools
• Demonstrated expertise in instructional design methodologies, adult learning principles, and multi-modal content development (video, written, hands-on)
• Strong ability to translate technical concepts into clear, workflow-oriented training for non-technical audiences
• Experience developing adoption metrics, measurement frameworks, and data-driven approaches to assess training effectiveness

Nice To Haves

• Active Secret clearance with ability to obtain additional accesses as required
• Experience training users on AI tools, large language models, data visualization platforms (e.g., Databricks, Power BI, Tableau), or analytics environments
• Background in federal government, law enforcement, investigative, audit, or inspector general environments with understanding of oversight mission workflows
• Familiarity with Agile development practices, change management methodologies, and user-centered design principles

Responsibilities

• Lead development and execution of enterprise-wide user adoption and training strategies for AI, data analytics platforms, and mission applications across DHS OIG
• Design and implement adoption measurement frameworks, including metrics, dashboards, and reporting mechanisms to track usage patterns and identify intervention opportunities
• Develop and deliver comprehensive training programs for OIGChat, Azure data platform tools, AI-assisted analysis, and emerging capabilities
• Create diverse training products including short-form videos, quick reference guides, user adoption kits, role-based curricula, and workflow-specific tutorials
• Develop practical, plain-language prompting guides, FAQs, troubleshooting resources, and release notes tailored to investigative, audit, inspection, and counsel workflows
• Facilitate live training sessions, office hours, and hands-on workshops to support users at varying proficiency levels
• Develop train-the-trainer materials and programs to build internal training capacity and enable program-office champions
• Monitor post-deployment adoption trends, conduct user assessments, and maintain continuous feedback loops to inform training refinements and product backlog priorities
• Collaborate with Government stakeholders, Product Owners, and technical teams to align training content with feature releases and mission priorities
• Partner with User Engagement Specialists to integrate training delivery with Community of Practice activities and ambassador programs

Benefits

• flexible time off benefit
• robust learning resources
• comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Senior