Training Administrator

Beth Israel Lahey Health

2d•$29 - $40

About The Position

The IT Training Administrator is responsible for supporting all facets of BILH Enterprise education. The Training Admin team supports all day-to-day logistics and administrative support related to the delivery of training including the upkeep of the BILH Learning Management System. The Training Admin will work closely with and serve as a liaison between all end user groups to ensure accessibility and enrollment of role-specific training.

Requirements

Associate’s degree or equivalent experience
1 – 3 years schedule and training management or comparable logistics experience.
Strong customer service and organizational skills.
Ability to work proactively and independently, using strong time management, planning and organizational skills.
Highly customer service driven and team oriented.
Ability to use effective listening and communication skills, both written and verbal.
Ability to engage and collaborate cross-functionally with peers, end users and other business partners.
Solid computer skills include but are not limited to the use of Microsoft Office applications (Outlook, Word, Excel, PowerPoint) and information/file storage solutions.
Strong organizational, data gathering, reporting and analysis skills.
Logical and detail-oriented approach to work.
General clerical/administrative skills and ability
Maintain strict adherence to the BILH Confidentiality policy.
Incorporates BILH Standards of Behavior and Guiding Principles into daily activities. Comply with all BILH Policies
Maintain courteous and effective interactions with colleagues and patients.
Demonstrate an understanding of the job description, performance expectations, and competency assessment.
Demonstrate a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards.
Participate in departmental and/or interdepartmental quality improvement activities.
Provides training and mentoring to other team and/or department members.
Solution focused. Offer up solutions when issues are raised. Looks to create wins wherever possible.
Assumes positive intent when issues arise
Patient and employee focused.
A desire to partner with employees on site when needed.
Treats colleagues with respect at all times.
Must be vaccinated against influenza (flu) as a condition of employment.

Nice To Haves

Coordination of virtual instructor-led training
ServiceNow ticket management experience preferred
Knowledge handling any Learning Management System, preference to LMS in a healthcare setting

Responsibilities

Receives and handles all correspondences and interactions for OneBILH shared inboxes and support channels within prescribed timeframes and with appropriate attention to detail.
Communicates in a timely and professional manner to those with questions that are posed to the training team.
Maintain accurate training records within the LMS.
Manage training team-owned ticket queues.
Serve as LMS Super User.
Accurately maintain class schedules and course offerings including adjusting schedules and assignments to accommodate departmental needs and forecasted hiring volume.
Collaborate with stakeholders to maintain and update training repositories.
Monitor class registration to ensure appropriateness of instructor assignment, capacity, and support.
Maintains working knowledge of available support avenues and resources and is able to convey these to system end users.
Rotate between assigned tasks, shifting priorities as needed based on direction from leadership.
Produce and distribute eLearning materials, collaborating closely with instructional designers to develop and validate content.
Other duties and responsibilities as assigned.