Trainer

Northwest Bank•Warren, PA

11d•Hybrid

About The Position

The Trainer is responsible for delivering training for employees throughout Northwest, both in the classroom and online settings and consistently providing the best customer experience possible. This position helps to identify, recommend, and present new training courses and curriculums while assisting in the preparation of course / curriculum materials.

Requirements

3-5 years of training experience
customer service experience
banking experience
Navigate Microsoft Office Software, computer applications, and software specific to the department to maximize technology tools and gain efficiency

Nice To Haves

Bachelor’s degree in Business, Finance, Education, Teaching, or related subject

Responsibilities

Consistently provide the best customer experience possible
Provide support to staff in meeting customer expectations
Recommend improvements to procedures
Collect and share recommendations and feedback from training participants regarding training needs as applicable
Train employees as required both in the classroom and online settings
Assess employee performance in training and providing feedback to supervisors as appropriate
Assist in the identification, recommendation and presentation of new training curriculums, topics, courses and methods
Assist in ensuring that all course content is relevant and up to date
Responsible for training efforts in mergers, acquisitions and training project roll-outs
Assist in the preparation of course / curriculum materials as needed
Stay current on learning tools, trends, and ideas
Maximize operating efficiencies
Minimize operating expenses
Ensure compliance with third party vendors
Ensure accuracy of course materials
Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations
Navigate Microsoft Office Software, computer applications, and software specific to the department to maximize technology tools and gain efficiency
Work as part of a team
Work with on-site equipment