Trainer

Conduent•East Hartford, CT

5d•Onsite

About The Position

The Trainer is responsible for designing, developing, delivering, and maintaining comprehensive training and quality assurance programs that support operational excellence across all business units. This role serves as a key learning partner, ensuring employees have the knowledge, resources, and support needed to perform successfully and consistently.

Requirements

Bachelor's degree required.
Minimum of one (1) year of experience delivering training in either virtual or in-person environments.
Experience designing, developing, and facilitating training programs, including needs assessment, curriculum development, training evaluation, and instructor effectiveness measurement.
Proven ability to create and implement operational training plans.
Experience working with Learning Management Systems (LMS) and/or online learning platforms.
Strong verbal and written communication, presentation, and interpersonal skills.
Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook, and Teams.
Ability to type a minimum of 40 words per minute (WPM).
Demonstrated ability to work collaboratively in a team-oriented environment while adapting to changing priorities and business needs.
Strong organizational skills with attention to detail and the ability to manage multiple projects simultaneously.

Nice To Haves

Experience delivering training in a transaction processing or call center environment.
Familiarity with high-volume operational environments and performance-driven training programs.
Experience supporting quality assurance initiatives and coaching employees to achieve service and productivity goals.

Responsibilities

Deliver engaging virtual and in-person training sessions with a high level of energy, professionalism, and enthusiasm.
Design, develop, and maintain training materials, process documentation, job aids, and reference guides.
Serve as a Subject Matter Expert (SME) across assigned functional areas and provide guidance on training-related initiatives.
Update training content, manuals, and learning resources to reflect process changes, system enhancements, and business needs.
Monitor, track, and report training activities, including attendance, completion rates, assessments, and training outcomes.
Utilize the Learning Management System (LMS) to manage course content, evaluations, testing, and learner progress while ensuring training standards are met.
Develop and implement training plans that support ongoing operations, employee onboarding, and continuous learning initiatives.
Maintain policy and procedure manuals and evaluate training effectiveness through learner feedback, quality metrics, and employee performance results.
Partner with leadership and operational teams to identify training needs and recommend learning solutions that drive performance improvement.