Trainer (Jr, Mid And Sr)
About The Position
Assist with the design and development of Train-the-Trainer and End-User training predominately new hires supporting call-center operations for government initiative. Conduct onsite training sessions for new employees in classroom-based setting. Refine training materials, including presentations, quick reference guides, job aids, and other instructional content as needed. Potentially assist in training effectiveness through participant feedback, assessments, and key performance indicators. Participate in training rehearsals, dry runs, and continuous improvement cycles as needed. Maintain training records and provide status updates to project leadership and supervisors.
Requirements
- Demonstrated experience training employees on new programs, processes, platforms, etc
- Excellent presentation, facilitation, and instructional skills
Nice To Haves
- We are hiring for multiple levels (Jr, Intermediate, Sr)
Responsibilities
- Assist with the design and development of Train-the-Trainer and End-User training predominately new hires supporting call-center operations for government initiative
- Conduct onsite training sessions for new employees in classroom-based setting
- Refine training materials, including presentations, quick reference guides, job aids, and other instructional content as needed
- Potentially assist in training effectiveness through participant feedback, assessments, and key performance indicators
- Participate in training rehearsals, dry runs, and continuous improvement cycles as needed
- Maintain training records and provide status updates to project leadership and supervisors
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
