Trainer

Sagility

5d • Hybrid

About The Position

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries. This is a career-defining opportunity to become a Medicare Telesales Trainer in Kapolei, Hawaii. The role involves shaping the success of new telesales agents entering the Medicare space, focusing on coaching, leading in virtual and in-person environments, guiding new hires, enhancing sales techniques, and helping build top-tier Medicare sales teams. It offers a hybrid work model, a performance-driven culture, and hands-on leadership.

Requirements

• 2+ years of experience in training (telesales or Medicare sales preferred), adult learning, or performance coaching
• Strong facilitation and presentation skills—comfortable leading high-energy classroom environments
• Experience in Medicare sales, healthcare, or compliance-driven environments is a plus
• Confidence using tools such as Microsoft Office Suite, Zoom Pro, and CRM systems (Citrix experience a bonus)
• Ability to manage shifting priorities, work independently, and support a performance-based team
• Must hold an active resident health producer license
• Must be able to commute to our Kapolei office as needed

Nice To Haves

• Citrix experience

Responsibilities

• Facilitate high-energy, impactful training sessions both virtually and in-person
• Equip new hires with Medicare product knowledge, objection handling techniques, and closing strategies
• Provide post-training support through live call monitoring, real-time coaching, and nesting assistance
• Design, update, and enhance training materials, presentations, and digital content
• Collaborate with telesales leadership and training coordinators to identify skill gaps and create targeted learning plans
• Stay aligned with compliance standards, healthcare regulations, and telesales best practices
• When not facilitating, contribute to operational needs like quality monitoring, agent support, and subject matter expertise tasks

Benefits

• Hybrid flexibility (work from home 3 days per week when not actively facilitating)
• Performance-driven culture
• Hands-on leadership

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed