Trainer

SpotOn • Royal Oak, MI

12d • $59,000 - $75,000 • Onsite

About The Position

The Trainer independently delivers the standardized Onboarding CX Core Curriculum and executes ILT sessions during New Hire Onboarding as directed by Enablement Partners. This role facilitates structured learning experiences, tracks trainee performance, and contributes to ongoing training delivery with consistency and quality.

Requirements

• Proven knowledge of training facilitation and group engagement techniques
• Hands-on experience with adult learning theory and instructional delivery
• Demonstrated ability to conduct learning needs analysis and support assessments
• Effective feedback and coaching techniques
• Familiarity with LMS platforms and content management tools
• Documentation and progress tracking
• Cross-functional collaboration and communication
• 2 – 5 years of professional experience in customer success or related roles.
• Experience in fintech or SaaS environments preferred.
• Bachelor’s degree in Business, Education, Communications, Psychology, or a related field required.
• Work authorization in the U.S. is required.

Nice To Haves

• Train-the-Trainer (TTT) Certification, CompTIA CTT+ (Certified Technical Trainer), LinkedIn Learning or ATD micro-credentials in Facilitation or Instructional Design certifications preferred
• An equivalent combination of education and experience may be considered.

Responsibilities

• Independently facilitates the standardized Onboarding Core Curriculum for new hires.
• Deliver ILT sessions during Weeks 2–4 as deployed by Enablement Partners, covering role-based and operational content.
• Facilitate hands-on exercises, simulations, and scenario-based learning activities.
• Track trainee progress, milestones, and provide structured performance feedback.
• Deliver ongoing training programs and skill development workshops as needed.
• Update content to reflect process improvements, QA findings, and SME input.
• Collaborate with SMEs, WFM, and department leads to ensure training meets operational goals.
• Communicate progress and performance observations to stakeholders.
• Gather and analyze trainee feedback to improve training effectiveness.
• Recommend enhancements to content, delivery methods, and training workflows.
• Deliver high-quality, accurate work and outcomes by consistently adhering to documented processes, including Standard Operating Procedures (SOPs), Service Level Agreements (SLAs), and checklists.
• Review and verify outcomes before submission to maintain consistency and high-quality standards.
• Identify and address process gaps or errors to drive continuous improvement and operational excellence.

Benefits

• Medical, Dental and Vision Insurance
• 401k with company match
• RSUs
• Paid vacation, 10 company holidays, sick time, and volunteer time off
• Employee Resource Groups to build community and inclusion at work
• Monthly cell phone and internet stipend
• Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level