Trainer

Retail and Dining Positions•Dallas, TX

4d•Onsite

About The Position

At Chick-fil-A DFW Airport, being a Trainer is more than just a job—it’s an opportunity to lead by example, develop others, and help build a culture of excellence, hospitality, and continuous growth. In our fast-paced airport environment, Trainers play a critical role in onboarding and developing new team members while ensuring operational standards, guest service expectations, and food quality requirements are consistently achieved. This role includes both Front of House and Back of House training responsibilities depending on assignment. Trainers provide hands-on coaching, reinforce Chick-fil-A standards, and help team members build the skills and confidence needed to succeed. Through mentorship, feedback, and leadership, Trainers help create exceptional guest experiences and support a high-performing restaurant team.

Requirements

High school diploma or GED preferred
Previous Chick-fil-A, restaurant, customer service, or food service experience preferred
Prior training, coaching, or leadership experience is a plus
Ability to work in a fast-paced, high-volume environment
Strong communication, teaching, and interpersonal skills
Strong attention to detail and commitment to operational excellence
Dependable, adaptable, and team-oriented
Ability to stand for long periods and lift up to 25 pounds regularly
Availability to work flexible schedules, including weekends and holidays

Nice To Haves

Passion for developing and supporting others
Strong work ethic and positive attitude
Excellent communication and leadership skills
Ability to coach, motivate, and inspire team members
Confidence in providing direction and feedback
Team-first mindset and willingness to lead by example
Commitment to Chick-fil-A's culture of service, excellence, and respect
Consistency, reliability, and accountability

Responsibilities

Train and onboard new Front of House and Back of House team members
Demonstrate and reinforce Chick-fil-A service, food quality, and operational standards
Provide hands-on coaching and real-time feedback during shifts
Support team member development through observation, instruction, and encouragement
Maintain cleanliness, organization, and food safety standards throughout the restaurant
Assist with guest service and kitchen operations as needed
Ensure team members follow proper procedures, recipes, and safety guidelines
Monitor training progress and communicate development opportunities to leadership
Lead by example through professionalism, accountability, and a positive attitude
Support both Front of House and Back of House teams during high-volume periods
Uphold Chick-fil-A standards, policies, and appearance guidelines
Perform additional duties as assigned