Trainer I-CC
About The Position
CaptionCall is seeking a caring, customer service-oriented installer/trainer to install CaptionCall phones in customers’ homes and train customers to use the phones to communicate over the telephone. The position involves working independently with a variety of people in their homes and offers a flexible schedule and potential for career growth and advancement. It is part-time and pays hourly plus piece-rate compensation. Daily driving is required, and the employee must have a reliable, licensed, insured vehicle and a valid driver license. The position has no supervisory responsibilities.
Requirements
- High school diploma or GED.
- Provide excellent customer service.
- Effectively communicate in English through reading, writing, speaking, and listening.
- Work evenings and weekends as needed.
- Drive and travel by air as needed.
- Tailor service to individual customer needs.
- Be reliable, organized, and punctual.
- Work independently and adapt to changing environments.
- Experience working with senior citizens.
- Basic computer knowledge and experience.
- Have a reliable, licensed, and insured vehicle available at all times.
- Possess and maintain a valid driver license and good driving record.
- Be able to sit or stand for long periods in an office environment.
- Be able to transport installation equipment into customers’ homes.
- Have the hand and finger dexterity needed to operate a computer keyboard, mouse, tools, and other computer components.
- Maintain regular and predictable attendance.
Nice To Haves
- Detail-oriented, capable of completing tasks with the details necessary to do them well.
- Thought-provoking, capable of making others think deeply about a subject.
- Dedicated, with loyalty or integrity toward a task or purpose.
- Works well as a member of a group.
- Enthusiastic and shows eager interest.
- Motivated by completing goals and tasks.
- Self-starter who can perform without outside help.
- Flexible and motivated by setting one’s own schedule and goals.
- Entrepreneurial spirit and interest in driving new ventures within the business.
- Motivated by contributing to a project or organization’s success.
Responsibilities
- Install and troubleshoot CaptionCall phones in customers’ homes.
- Courteously train customers on how to use the phone and its features.
- Promote the CaptionCall service.
- Assist with lead generation activities as needed.
- Guide other CaptionCall activities and make recommendations for expanding the breadth and reach of the business.
- Meet or exceed Install/Trainer expectations and maintain goals set by department management.
- Complete assigned service calls.
- Accurately maintain customer records.
- Complete required reports and submit invoices and feedback on customer interactions.
- Retrieve and clean phones of former customers.
- Maintain adequate inventory of equipment and supplies to service customers.
- Represent CaptionCall at events as assigned.
- Adhere to company compliance policies and maintain customer information in strict confidence.
- Adapt to new responsibilities and perform other duties as assigned.
Benefits
- Mileage reimbursement.
- Tablet provided.
- Phone provided.
- Growth opportunities.
- 401(k) with 6% match and immediate vesting.
- TeleDoc.
- Dental and orthodontia insurance.
- Vision insurance.
- Employee Assistance Program.
- Employee Resource Groups.
- Learning and career development opportunities.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
