Trainer - Hub & Copay Program Operations

IQVIA•Durham, NC

About The Position

Perform day-to-day delivery and compliance of learning programs according to established policies and procedures of assigned functional area related to Hub & Copay services. With guidance, provide support to employees and management teams either locally, regionally, globally or by function. Serve on cross functional teams and support sharing of best practices.

Requirements

Bachelor's Degree Business Administration, Human Resources or other related field
1 year of appropriate contextual and/or training experience Or Equivalent combination of education, training and experience
2 years of prior patient support services experience
Knowledge of organizational development principles and methods
Effective verbal and written communication skills.
Ability to create materials and conduct face to face and virtual presentations to trainees
Effective coaching and performance management skills
Proficient in Microsoft Office applications and CRM platforms
Good problem solving, judgment and decision making skills
Ability to prioritize, organize and manage multiple projects
Ability to work well with various levels of internal staff and management, and external contacts
Ability to establish and maintain effective working relationships with coworkers, managers and clients
Must reside in country where the job is posted
Candidates must have authorization to work in the US without the need for sponsorship.

Responsibilities

Identify training needs, set training goals and design training for a client-specific program.
Monitor and manage the process from planning to execution to governance of training and program quality.
Coordinate and prepare course materials for training sessions, including work instructions.
Deliver training sessions.
Coordinate and conduct course evaluations and make suggestions to training line management or proper functional area on continuous improvement.
Develop effective team relationships with HR specialist functions/Centers of Excellence, e.g., HR Generalist, Compensation, Staffing, HR PSC, Finance PSC. Maintain effective relationship with other L&D functional areas to ensure quality delivery and outcomes that are in alignment with strategy and design.
Work closely with training administrators to ensure LMS actions are regularly updated.
Identify and make recommendations for the learning program and process improvements.
Develop and maintain a network of professional training contacts. Maintain and keep current on developments and trends in the training field. May gather information of local competitor practices.
Serve on cross-functional teams, as required.