Trainee Customer Care Agent
About The Position
At Neilson, we’re dedicated to helping families secure financial protection for their loved ones with a range of life insurance options. Neilson is a leading provider of innovative, simple and great-value direct life insurance products. We have evolved from our origins in the UK, where the business was launched in 2012, to become an award-winning international operation and leader in the global life insurance market. Today, we have offices in the USA, Canada, Ireland, and Australia in addition to our UK operations. We are seeking a Trainee Customer Care Agent who is enthusiastic about providing exceptional customer service and thrives in a target-driven environment. The ideal candidate should be an excellent communicator with a keen attention to detail and the ability to handle pressure well. While knowledge of Financial Services is advantageous, it is not mandatory.
Requirements
- Must be willing to obtain an LLQP license (with fully paid training and support).
- Must be legally eligible to work in Canada.
- Proven experience in a customer service role.
- Ability to manage stress and maintain performance in a target-driven environment.
- Exceptional communication and listening skills.
- High level of attention to detail.
Nice To Haves
- Prior knowledge or experience in Financial Services is a plus but not required.
Responsibilities
- Deliver outstanding service to customers by addressing inquiries and requests promptly and managing the delivery of customer correspondences with the agreed company framework, timescale and deadlines
- Maintain accurate client records and complying with regulatory requirements on all matters
- Assist customers in making tailored changes to their policies as per their needs
- Adhering to processes and procedures all service-related matters and escalating upwards as appropriate
- Contribute towards projects designed to improve the service offered by the business
- Handling the administration of organizational claims process
Benefits
- Fully Paid LLQP Licensing
- Comprehensive Classroom Training
- 1:1 Weekly Coaching
- Endless Growth Potential
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
