Trainee - Client Administrator
About The Position
Qualified candidate will receive inquiries from customers (internal and external) / drivers and coordinates with Holman departments to resolve in a timely manner. Investigate and provide closed loop resolution to customer problems, logs all inquiries in Holman systems. Process fleet database changes, duplicate material requests, and activation / deactivation of fuel card PINs per client parameters. Update and audit client profiles while managing all third-party vendor communications. Receive inquiries from customers (internal and external) and coordinator resolution efforts with Holman departments. Investigate and provide resolution to client issues, log all inquiries and summaries of issue and resolution. Provide regular status updates on open items with clients. Process management: coordination of all supply chain activities from acquisition to delivery, and remarketing dedicated to a specific client. Dedicated resource for specific customer(s) to serve as single point of contact. Timely responses to customer and/or driver inquiries via email or phone. Host reoccurring meetings with customer, vendor, and internal personnel to discuss various topics such as but not limited to: status, orders, driver topics, invoicing, etc. Perform all other duties and special projects as assigned.
Requirements
- Bachelor’s degree required or equivalent work experience
- 3-5 years of customer service, account management or retail experience preferred
- Advanced Microsoft Office skills
- Proficient in Microsoft Word, Excel, and PowerPoint applications
- Strong organizational skills and attention to detail
- Capable of managing multiple priorities effectively
- Initiative to work independently and multi-task varying client/departmental priorities
- Demonstrates ownership for decisions and situations
- Works cooperatively with others and treat fellow employees with respect
- Superior customer service skills required including focus on customer needs and customer relationship management
- Excellent verbal and written communication skills, including telephone communication and active listening
Responsibilities
- Receive inquiries from customers (internal and external) / drivers and coordinates with Holman departments to resolve in a timely manner
- Investigate and provide closed loop resolution to customer problems, logs all inquiries in Holman systems
- Process fleet database changes, duplicate material requests, and activation / deactivation of fuel card PINs per client parameters
- Update and audit client profiles while managing all third-party vendor communications
- Receive inquiries from customers (internal and external) and coordinator resolution efforts with Holman departments
- Investigate and provide resolution to client issues, log all inquiries and summaries of issue and resolution
- Provide regular status updates on open items with clients
- Process management: coordination of all supply chain activities from acquisition to delivery, and remarketing dedicated to a specific client
- Dedicated resource for specific customer(s) to serve as single point of contact
- Timely responses to customer and/or driver inquiries via email or phone
- Host reoccurring meetings with customer, vendor, and internal personnel to discuss various topics such as but not limited to: status, orders, driver topics, invoicing, etc.
- Perform all other duties and special projects as assigned
Benefits
- Health Insurance
- Vision Insurance
- Dental Insurance
- Life and Disability Insurance
- Flexible Spending and Health Savings Accounts
- Employee Assistance Program
- 401(k) plan with Company Match
- Paid Time Off (PTO)
- Paid Holidays, Bereavement, and Jury Duty
- Paid Pregnancy/Parental leave
- Paid Military Leave
- Tuition Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
