Train Operator
About The Position
Train Operators are responsible for the safe and efficient operation of the train on a daily basis, which includes taking tickets, driving the train, and memorizing and delivering a speech during the ride. This role is classified as Guest Services Part-Time Staff, with potential overlap into other Guest Services duties as needed. All staff are expected to possess basic knowledge of zoo operations and events to assist guests and ensure a memorable visit. The position transitions to a general Guest Services Part-Time role during the winter months when the train is closed, and reopens in the spring. Utah's Hogle Zoo is committed to its mission of 'Creating Champions for Wildlife' and seeks individuals who are hard-working, possess a great attitude, are passionate about their work, and enjoy interacting with people.
Requirements
- No education or experience is required.
- Must have a valid Driver’s License.
- Resume is required.
Nice To Haves
- Previous cash handling experience.
- Previous customer service experience.
- Other related experience may be preferred.
Responsibilities
- Operate the Train safely by giving safety speeches at the beginning and end of each ride and watching the riders to ensure they’re following rules.
- Operate the Train efficiently in order to keep lines moving without sacrificing the quality of the ride.
- Produce high-quality guest interactions with all guests at the zoo.
- Provide general information about the Zoo on a day-to-day basis.
- Have knowledge of prohibited items.
- Assist guests who are inquiring about our membership program.
- Have knowledge of the rules and policies of the Train and Carousel.
- Maintain a clean and safe work environment.
- Maintain a positive attitude.
- Other tasks as assigned by Team Leads and Supervisors.
- Commitment to the zoo’s mission and conservation efforts.
- Ability to work overtime as needed.
- Maintains strict confidentiality.
- Assist guests when they purchase tickets for admission and rides and ensure guests get the best option for their needs.
- Sell admission and upsell ride and animal feeding tickets to guests at the front entrance and inside the Zoo.
- Scan admission tickets and memberships for guests entering the Zoo.
- Assist with Field Trips to make sure they do not overcrowd the entry plaza.
- Assist with Field Trips by checking paperwork, counting student and chaperone numbers, and ensuring everyone knows and follows policies and procedures.
- Assist with the parking of School Buses.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
