Trailer Shop Manager - Rockford, IL

TRANSPORT REFRIGERATION INC•Rockford, IL

3d•$80,000 - $100,000•Onsite

About The Position

Transport Refrigeration, Inc. is opening a new location in Rockford, IL, and is seeking a motivated, personable, and customer-focused Trailer Shop Manager to help grow its trailer service and parts business. This is a customer-facing business development and estimating role for someone who understands trailer repair and enjoys building relationships. The role involves working directly with customers to understand their needs, estimate trailer repairs, sell trailer parts and services, develop new business, and contribute to the growth of the Rockford location. The ideal candidate will have experience with refrigerated semi-trailer wreck repair, be able to identify the scope of repairs, develop accurate estimates, and communicate recommended repairs to customers. This position is for someone who enjoys being in the field, meeting customers, developing new business, and applying their trailer repair knowledge.

Requirements

Previous experience estimating wreck repairs for refrigerated and dry semi-trailers.
Strong knowledge of semi-trailer repair and damage assessment.
Strong customer service and relationship-building skills.
Excellent verbal communication skills, both in person and by phone.
Ability to explain repair needs and estimates clearly to customers.
Strong sales and business-development mindset.
Ability to work independently and manage multiple priorities.
Strong sense of urgency and follow-through.
Professional appearance and demeanor.
Valid, unrestricted driver's license.
Comfortable using Microsoft Word, Excel, and Outlook.

Nice To Haves

Background in Service Management, Operations Management, General Management, or a related field.
Experience with refrigerated trailers and transport refrigeration equipment.
Experience with trailer parts sales or outside sales.
Experience developing new customers or growing an existing customer base.
Experience working in a heavy truck, trailer, equipment, or commercial vehicle dealership.
Knowledge of DOT trailer requirements and regulations.

Responsibilities

Estimate semi-trailer repairs, from minor repairs to major wreck damage.
Evaluate damaged refrigerated and dry trailers to determine repair needs.
Develop accurate and profitable repair estimates.
Explain repair recommendations, costs, and scope of work to customers.
Monitor estimate accuracy and compare estimated work to completed repairs.
Identify additional repair and service opportunities.
Build and maintain strong relationships with existing and prospective customers.
Visit customers to understand their needs and promote trailer repair and service.
Market trailer repair, maintenance, and parts to new and existing customers.
Develop new customer relationships and identify opportunities to grow the trailer business.
Sell trailer parts and outside parts sales.
Follow up with customers and maintain consistent communication.
Represent Transport Refrigeration professionally in the marketplace.
Work closely with Service, Parts, and Sales to coordinate repairs, parts, and customer projects.
Communicate customer requirements and repair expectations to the appropriate departments.
Help coordinate trailer repair projects from initial estimate through completion.
Support overall customer satisfaction and a positive customer experience.
Help establish and grow the Trailer Shop at the new Rockford location.
Identify opportunities to increase trailer repair, service, and parts sales.
Participate in customer and sales calls when beneficial to developing business.
Build relationships that result in repeat and long-term customers.