Trailer Parts Specialist
About The Position
The Trailer Parts Specialist is a pivotal role in TCI’s continued market expansion to deliver comprehensive, high-quality parts and services to our customers. We're looking for a Trailer Parts Specialist who’s ready to roll up their sleeves and help us deliver best-in-class service and support to our customers. This role is perfect for someone who thrives on organization, loves collaborating with others, and brings experience in the industry to the table. This role is a Shared Services position that can be based out of our Corporate location in Troy, IL or out of any of our 10 TCI locations in Illinois, Indiana, or Missouri.
Requirements
- 5+ years of relevant work experience; aftermarket sales, parts, or trailer experience is highly preferred
- Valid Driver’s License and ability to meet insurance requirements
- Strong numerical aptitude, organizational skills, communication, and attention to detail
- Able to stay focused and maintain both physical and emotional stamina in a fast-paced environment, adapting to shifting workloads and priorities to meet deadlines safely and efficiently.
- Resourceful, collaborative team player with the ability to also self-manage time and thrive independently
- Proficiency utilizing computer inventory systems and MS Office, experience with FleetPerform is a plus
- Ability to travel up to 50%
- Must participate in pre-employment background check and drug screen
Nice To Haves
- Experience in the trailer or trucking industry is a big plus
- Customer-first mindset
Responsibilities
- Own the daily trailer parts process—handle sales tickets, customer returns, and keep customer accounts up to date with sharp attention to detail.
- Work closely with our Parts Marketing Manager to support promotions, pricing strategies, and ongoing team training.
- Be the go-to for our customers—identify their needs, support sales efforts, and help match them with the right parts and solutions.
- Support our growth by finding new business opportunities and strengthening relationships with our current customers.
- Use the FleetPerform system to stay organized, track activity, and make sure everything’s running smoothly.
- Stay up to date on products from our suppliers, including warranties, policies, and digital systems.
- Help us keep innovating—spot new products, suggest promotions, host training nights, and plan customer events to showcase our offerings.
- Provide top-notch customer service during the day and on-call after hours when needed.
- Use equipment safely—including forklifts and pallet jacks—following all safety guidelines and company policies.
- Hit the road occasionally to visit other TCI locations and support our Outside Parts Team with field work and customer development.
Benefits
- 401(k) with company match
- Health insurance with 3 plan options
- Vision Insurance
- Dental Insurance
- Paid time off
- Paid volunteer time
- Disability insurance
- FSA and HSA options
- Company paid Life and AD&D insurance
- Maternity leave
- Employee assistance program
- Wellness program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
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