Traffic Specialist

Ace Relocation Systems•Houston, TX

2d•Onsite

About The Position

Coordinates the best and most cost-effective routing options for shipments and supports relocation coordinators by communicating with agents and vendors. This role is independently responsible for determining the best routing options based on profitability and reliability, ensuring rates are within or less than the estimated budget. The Traffic Specialist communicates across departments to ensure CSRs execute the best routing and remain current with shipment routing details during transit. They are responsible for timely updates in the appropriate system with secured rates for trucking/freight, booking freight movement, executing appropriate documentation, and entering/managing current routing details. The role involves managing the flow of necessary documents between vendors in the supply chain, real-time tracking of cargo, and updating CSRs at determined milestones. Additionally, the position involves document review for US-based shipments/providers, covering phones after business hours, and interacting with CSR staff to best manage the customer. The Traffic Specialist also manages various reports as needed by the VP, facilitates emergency contact with appropriate personnel, ensures the CSR team is current with data entry while others are off duty, and manages the Transportation Vendor network. This document is a representative list of general duties and is not intended to be all-inclusive.

Requirements

Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint, and Outlook.
Competent with Microsoft Teams.
Competent in MoveStar/OAS and OnBase.
Bachelor’s degree or equivalent work experience.
1 or 2 Years related experience.
Must be able to lift at least 25 lbs.
Requires standing, walking, bending, kneeling, stooping, and crouching.
Specific requirements with respect to vision, hearing, and speaking.

Responsibilities

Determining the best routing options based on profitability and reliability.
Determining the best pricing to ensure the rate is within or less than the estimated budget.
Communicating across departments to ensure the CSR executes best routing.
Maintaining responsibility and communication to ensure CSRs remain current with shipment routing details during transit.
Executing timely updates in the appropriate system with rates secured for trucking/freight.
Booking freight movement and executing appropriate documentation.
Entering and managing current routing details in the system.
Managing the flow of necessary documents between vendors in the supply chain.
Real-time tracking of cargo and updating CSR at determined milestones.
Document review for US-based shipments/providers.
Covering all phones after all employees have departed for the day.
Determining routing of shipments.
Working with transportation vendors to determine best routing within current guidelines.
Data entry and shipment updates.
Interacting with CSR staff to best manage the customer.
Managing various reports as needed by VP.
Facilitating contact with appropriate CSR, GM, or VP in the event of an emergency to assist in resolution.
Ensuring CSR team is current with data entry / various duties as needed while other employees are off duty.
Managing Transportation Vendor network as needed.
Other duties as assigned.