Traffic Operations Center (TOC) Specialist

Peraton•Louisville, KY

26d•Onsite

About The Position

Peraton drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted and highly differentiated national security solutions and technologies that keep people safe and secure. Peraton serves as a valued partner to essential government agencies across the intelligence, space, cyber, defense, civilian, health, and state and local markets. Every day, our 22,000 employees do the can’t be done, solving the most daunting challenges facing our customers. The Operator: The TRIMARC Traffic Operations Center is a 24/7/365 environment. The TRIMARC operators have responsibility of assessing all incoming traffic data and determining in real time the content and priority of traffic reports to be disseminated. The TRIMARC operators accurately process large volumes of data from a wide variety of sources. The TRIMARC operators are the principal contact for many agencies and members of the public. The operators routinely communicate with emergency service personnel and transportation officials representing various agencies in the TRIMARC region. The operator’s telephone manners and image will directly reflect on the image of the TOC and Kentucky Transportation Cabinet.

Requirements

High School Diploma or equivalent
Minimum of 1 year of experience
U.S. Citizenship required
Familiarity with computer applications i.e., typical office software suites
Ability to multi-task information from multiple diverse simultaneous inputs, including automated road sensor data, emergency frequency scanners, two-way radios, CCTV cameras, aircraft, and computer databases
Good vision – must be able to read items on a computer screen and CCTV cameras
Good hearing – ability to hear two-way radio communication
Ability to use office equipment including personal computers and their software
Ability to type accurately
Ability to communicate effectively both orally and in writing
Ability to work calmly and accurately under pressure
Ability to wear safety equipment
Ability to work in collaborative team environment

Nice To Haves

Previous experience in Traffic Operations
Knowledge of municipality and area traffic management organizations, including state, metro and local emergency services
Knowledge of metropolitan roadways including their multiple or alternate names, under whose jurisdiction they fall, where that jurisdiction changes, and what alternate routes exist
National Traffic Incident Management (TIM) certified

Responsibilities

Assessing all incoming traffic data and determining in real time the content and priority of traffic reports to be disseminated.
Accurately processing large volumes of data from a wide variety of sources.
Serving as the principal contact for many agencies and members of the public.
Routinely communicating with emergency service personnel and transportation officials representing various agencies in the TRIMARC region.
Monitoring automated traffic management system.
Checking on road sensor data and double-checking video surveillance systems and mobile units to confirm data.
Watching Closed Circuit Television (CCTV) video monitors.
Monitoring emergency frequency scanners.
Communicating effectively with the public and government agencies.
Maintaining radio communications with Freeway Service Patrols.
Maintaining radio and telephone communications with PSAs.
Crosschecking static databases regarding construction and special events.
Providing written reports as required.
Performing other ancillary duties as determined by the Operations Manager.