Control Room Operator

Iteris•Salem, VA

1d•Onsite

About The Position

Iteris is seeking a Traffic Operations Center (TOC) Operator to monitor assigned roadways to detect, verify, and manage traffic impacts (e.g., congestion, crashes, roadwork). TOC Operators are designated as essential personnel and must be able to work in all conditions (e.g., severe weather, pandemic). The position requires a full commitment to the team and to the important mission of providing a safe, efficient, and reliable transportation system. Iteris, Inc. is a provider of smart mobility infrastructure management solutions and part of the Almaviva Group businesses serving the transportation and logistics industry. Iteris’ cloud-enabled solutions help public transportation agencies, municipalities, commercial entities, and other transportation infrastructure providers monitor, visualize, and optimize mobility infrastructure to make mobility safe, efficient, and sustainable. As a pioneer in intelligent transportation systems technology, Iteris’ advanced detection sensors, mobility and traffic data, software-as-a-service offerings, and consulting services represent a comprehensive range of mobility infrastructure management solutions that serve customers in the United States and internationally.

Requirements

High school graduation (or equivalent)
Proficient computer use
Ability to gain acceptable skills in Windows-based applications within allotted time
Ability to successfully complete initial training under the supervision of the Supervisor and TOC Manager
Sustained performance as additional knowledge and skills are acquired through “on-the-job” training
Ability to coordinate real-time activities and priorities
Effective communication in English (written and oral)
Scheduling flexibility and dependability (TOC operations are 24x7 and all staff are Essential Personnel)
Positive attitude with strong interpersonal skill
Excellent attention to detail
Punctual and reliable schedule

Responsibilities

Work as a member of a team within an operations control room environment
Use CCTV to scan roadways and monitor traffic conditions
Monitor data feeds to obtain up-to-date traffic-related information
Initiate and manage response plans to support traffic incidents
Provide traveler information to the public
Dispatch field responders to traffic-related incidents
Communicate and coordinate with internal and external stakeholders
Use computer systems for incident reporting and to control field technology (e.g., traffic cameras, electronic message signs)
Use a telephone and two-way radios to dispatch resources and communicate with responders and agencies for coordinated traffic incident Management