Traffic Manager

Antillean Marine Shipping Corp•Brownsville, FL

About The Position

The Traffic Manager (Imports & Exports) leads the daily flow of import and export cargo for our shipping line. This person makes sure cargo moves on time, paperwork is correct, and work is done in a safe, compliant, and efficient way. This role works with ports, terminals, customs, and internal teams to reduce delays, errors, penalties, and customer issues. Using Six Sigma principles, the Traffic Manager improves processes, tracks key results, finds root causes, and builds standard work to improve quality and consistency.

Requirements

Diploma or bachelor’s degree in logistics, maritime studies, supply chain, business, or a related field.
5+ years of experience in ocean shipping operations with import and export traffic experience.
Experience leading operations or documentation teams.
Strong knowledge of port operations, customs compliance, and shipping documents.

Nice To Haves

Familiarity with CBP manifest and compliance systems.
Experience handling government holds, inspections, and agency escalations.
Experience with DG cargo rules and special cargo acceptance controls.
Knowledge of port community systems and customs filing systems.

Responsibilities

Lead daily import and export traffic based on vessel schedules and service plans.
Coordinate each shipment from pre-arrival planning to discharge, loading, cargo release, export receiving, and sailing confirmation.
Make sure all deadlines are met, including document cut-offs, terminal cut-offs, and government filing deadlines.
Manage import cargo from vessel arrival through cargo release, customs clearance, and final delivery.
Work with terminals, port agents, customs brokers, and internal teams to ensure cargo is discharged and received on time, import manifests are correct and updated when needed, holds are cleared quickly, and delivery orders and cargo release steps are completed correctly.
Handle import exceptions such as cargo shortages or overages, damage reports and evidence collection, holds and inspections, and detention or demurrage escalations and disputes.
Make sure import documents match discharge lists, terminal records, and government requirements.
Manage export shipments from booking readiness through loading and vessel departure.
Make sure export cargo meets all deadlines, including terminal receiving cut-off, document cut-off, VGM cut-off when needed, and special cargo approval and acceptance requirements.
Oversee export documents and check them for accuracy, including Bills of Lading, load lists and export manifests, shipping instruction checks, and special cargo documents.
Work with terminals and vessel planners to make sure loading is accurate and final load results are confirmed.
Serve as the main traffic contact for government and regulatory agencies, including USCG, CBP, and customs and border authorities.
Make sure all required filings, declarations, and operating documents are submitted correctly and on time.
Coordinate responses to agency questions, inspections, document requests, and enforcement actions and required corrections.
Escalate compliance risks, agency delays, and enforcement actions to senior management and the Compliance/Risk team when needed.
Make sure all traffic documents are complete, correct, and compliant with CBP and customs rules, port authority rules, USCG reporting and security rules, IMO/SOLAS rules, and company standard work.
Maintain accurate records, including correct cargo descriptions and commodity codes, routing and port codes, shipper and consignee details, and weights, measurements, and unit counts.
Reduce document errors, prevent rework, and avoid penalties or cargo delays.
Act as the main operations contact for terminals, stevedores, port authorities, port agents, and vessel operations.
Manage vessel call performance, including discharge completion, loading progress, late cargo, and load list accuracy.
Resolve problems that affect schedules, clearance, or cargo delivery.
Lead and develop traffic coordinators, documentation staff, and support team members.
Assign work based on vessel schedules, volume, and compliance deadlines.
Use standard work, checklists, escalation paths, and controls to keep processes consistent.
Build a culture of accuracy, accountability, service, and continuous improvement.
Act as the escalation point for customers, freight forwarders, customs brokers, and agents on traffic or document issues.
Work with customer service and commercial teams on service recovery and customer expectations.
Communicate early about delays, rolled cargo, holds, and document issues.
Track and report key measures such as cargo availability and release time, on-time export cut-off performance, document accuracy and number of corrections, on-time manifest filing, rolled cargo rate, and claims, penalties, delays, and other recurring problems.
Use Six Sigma methods to find root causes, reduce defects, improve cycle time, and create standard work to prevent repeat issues.
Support internal and external audits and provide clear records when needed.