Traffic Management Specialist; Control Room Operator
About The Position
The Utah Department of Transportation (UDOT) is seeking a skilled Traffic Management Specialist for the Traffic Operations Center (TOC) Control Room. This role functions as a Control Room Operator, reporting to the Control Room Shift Supervisor. The primary duty is to monitor and manage traffic, disseminate crucial traffic information to optimize traffic flow, and enhance safety across the state. The UDOT TOC Control Room operates 24/7/365, monitoring roads, traffic signals, and intersections. Operators proactively deploy traffic management strategies to reduce congestion, ensure road safety, and keep Utah moving. They utilize video images, computer-generated graphics, radio scanner information, operational data reports, and citizen reports to monitor the system. Operators provide information to responders and drivers about problem areas, aiming to reduce crashes and save drivers time, money, and fuel. They manage a sophisticated network of devices, including VMS signs, social media alerts, the UDOT Traffic App, and the UDOT traffic website (udottraffic.utah.gov), to message the public about weather events, special events, crashes, or incidents that could cause delays. Operators can also modify signal timing in real-time, notify affected agencies, and communicate with responders on scene.
Requirements
- High school diploma or equivalent
- At least one year of customer service experience
- The ability to work in an environment that has a high risk impact to the mental and emotional state. Operators encounter stressful situations that will expose them to graphic details, including death and injury through radio communications, video surveillance, and written reports from the emergency dispatch system and news reports. These incidents are not limited to fatalities
Nice To Haves
- Principles, theories, and practices of Emergency Management.
- Excellent customer service skills and quality customer service output.
- Use multiple computer software programs to detect, verify, respond to, and log incidents.
- Knowledge of Traffic Incident Management (TIMs).
- Interact with the public, external partners, news, and other agencies with professionalism, ensuring the continued growth and enhancement of UDOT's relations with these groups.
- Ability to problem solve in high pressure situations.
- Interpret a variety of instructions in written, oral, or other form.
- Generate accurate and concise information in response to a variety of variables.
Responsibilities
- Ensure high quality traffic operations in the Traffic Operations Center control room.
- Assist the Shift Supervisor when necessary as UDOT's Incident Manager for all Level 1 classified incidents and act as the main correspondent for all subsequent incidents.
- Assist the Shift Supervisor by helping to manage multiple control room activities such as coordination with media, the Dept of Public Safety, and Community Relations.
- Provide communication and coordination with all UDOT regions, the Incident Management Team, and the Utah Highway Patrol.
- Ensure that safety standards and quality assurance processes are followed, and, in the case of a serious incident or weather situations, may be required to work for an extended period during this time.
- Make decisions in the Control room in accordance with UDOT's Comprehensive Incident Management Plan, focusing on quick clearance of incidents and good data reporting.
- Participate in after action reviews and training exercises, help generate reports and documentation, and maintain quality data.
- Serve as a contact for public information requests and complaints made to the TOC.
- Ensure high quality customer service in the Control Room.
- Monitor Utah's state-run transportation system for any and all incidents or occurrences that affect traffic flow and/or present a life safety issue.
- Maintain accurate records, logs, and data.
- Receive and evaluate incoming calls, determine whether emergency or routine and prioritize each; determine who needs to respond to call, relay instructions and questions.
- Generate accurate and concise information in response to a variety of problems.
- Ensure publications and information released to the media/public are accurate and consistent with agency objectives.
Benefits
- Competitive Career Service
- Mission That Matters – Enhance quality of life through transportation.
- Culture and Values – Trust, Teamwork, and Flexibility. Values of Respect, Integrity, and Caring.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
