Traffic Management Center (TMC) Supervisor

RTC of Southern Nevada•Regional Transportation Commission (RTC) Las Vegas, NV

12d•Onsite

About The Position

Supervises the RTC’s control room technicians and oversees the day-to-day operations of traffic and incident management strategies deployed within the TMC’s service area in Clark County, Nevada. FLSA STATUS: Exempt

Requirements

Equivalent to a Bachelor's Degree in a Business Administration or a closely related field
Four (4) years of full-time demonstrated professional experience in a traffic operations environment or control room in a public service environment
Two (2) years of which were in a supervisory role, preferably within the last twenty-four (24) months.
Must possess and maintain a current and valid Class C Driver’s License at time of application.

Nice To Haves

Supervisory experience preferably within the last twenty-four (24) months.

Responsibilities

Supervises, directs, assists, plans, organizes, assigns and coordinates work of assigned traffic operations staff; Trains, and evaluates the performance of those staff.
Monitors employee and work unit performance to ensure quality customer service and continuous control room operations; develops strategies and recommendations to improve reliability, efficiency and enhance customer service and control room operations.
May perform complex services or lead work teams on projects, work assignments, or emergency situations.
Coordinates operational activities with officials at local, regional, and State agencies and acts as communication liaison during major events, incidents, or special events.
Analyzes and compiles data from web-based platforms and automated systems to evaluate performance of traffic and incident management strategies and traffic operations workflow.
Drafts activity reports and develops quarterly reports.
Identifies and develops performance targets and solutions to improve TMC operational efficiency.
Represents RTC at meetings, on committees, and events; provides timely responses to citizen and media issues/complaints; and promotes good public relations with the persons/entities contacted.
Monitors and coordinates contractor and/or vendor completion of projects, plans and deliverables; promotes the resolution of outstanding technical issues.
Develops and implements event management plans to meet the demands of special activities/events as required.
Tracks and manages relevant construction, maintenance, and special event activities.
Develops and maintains strategic and response plans for traffic and incident management strategies.
Collaborates with others related to traffic management and operations.
Other duties as assigned.