Traffic Management Center (TMC) Operator I - (3rd Shift)

GFT. • Wichita, KS

7d • $18 - $20 • Onsite

About The Position

GFT is seeking a Traffic Management Center (TMC) Operator I - (3rd Shift) to join our WICHway Traffic Management Center Team in Wichita, KS. This role follows an in-person work model, requiring regular attendance at the TMC co-located with Sedgwick County 9-1-1 in Wichita, KS. The position involves 36 hours a week, with potential schedules of Mon-Thursday: 12am-9am or Friday-Sunday: 12am-12pm. GFT is recognized for its high-quality work, culture of excellence, and strong leadership, delivering award-winning project solutions. The Traffic Management Center (TMC) Operator is responsible for maintaining situational awareness, data entry, and monitoring a designated region, district, and roadway for both normal and emergency conditions. This includes identifying incidents, coordinating responses, and updating status for the DOT in a 24/7/365 environment using various software, CCTV, and Intelligent Transportation Systems (ITS).

Requirements

• High school diploma or GED required
• Exceptional written and verbal communication skills in English.
• Reliable mode of transportation and ability to work in-person at the TMC.
• Expertise in using freeway management and other traffic control computer applications.
• Strong ability to write reports and correspondence.
• Effective coordination of real-time activities and priorities.
• Strong interpersonal skills and the ability to work effectively within a diverse team.
• Experience in handling calls and communicating clearly and concisely.
• Ability to multitask and thrive in a fast-paced environment.
• Ability to work independently or in a team.
• Ability to work overnight and weekend shifts with limited supervision.
• Proficiency in using computers with Windows-based applications.
• Flexibility to work alternate schedules and be on-call as necessary.
• Successful completion of a criminal background check.

Nice To Haves

• Familiarity with Regional DOT Interstates and local roadways (preferred).
• Experience in public safety, emergency management, transportation dispatch, or related fields (preferred).

Responsibilities

• Maintain situational awareness of the State DOT road network within the Traffic Management Center (TMC).
• Monitor traffic cameras to quickly identify and respond to incidents, utilizing CCTV cameras, congestion information from state and commercial sources, and crowdsourcing apps like Google Traffic and Waze. Collaborate with partners such as law enforcement and DOT.
• Proactively monitor road closures, follow standard operating procedures, and assist with messaging plans for scheduled road closures.
• Monitor field equipment, dashboards, and software/hardware used in the TMC, reporting any issues.
• Utilize TMC equipment and software to actively monitor traffic.
• Deploy signing plans on DOT's Portable Changeable Message Signs (PCMS) and Dynamic Message Signs (DMS).
• Monitor CCTV cameras, electronic signs, vehicle detection systems, incident reporting systems, and other systems for real-time traffic management.
• Ensure accurate and timely communication of traveler information through DOT channels like KanDrive.
• Verify the accuracy of traveler information on DOT's public service platforms and report any issues.
• Monitor hotspots, smart work zones, and changes in road/lane alignments using CCTV cameras and other sources. Communicate with various stakeholders for a comprehensive view of road conditions.
• Assist with monthly reporting for DOT and maintain detailed logs, including device maintenance, daily reports, and call logs.
• Work with partners like NWS and DTN to proactively monitor and message for incoming weather events such as winter weather, severe thunderstorms, blowing dust, and red flag warnings.

Benefits

• Comprehensive benefits package including wellness programs, parental leave, and pet insurance, in addition to medical, dental, vision, disability, and life insurance.
• Tax-deferred 401(k) savings plan.
• Competitive paid-time-off (PTO) accrual.
• Tuition reimbursement for continued education.
• Commitment to professional development, access to internal and external training programs, and support of active participation in professional organizations.
• Incentive compensation for eligible positions.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED