Traffic Management Center (TMC) Operator I - (3rd Shift)

GFT • Wichita, KS

19h • Onsite

About The Position

GFT is seeking a Traffic Management Center (TMC) Operator I to join our WICHway Traffic Management Center Team in Wichita, KS. This role follows an in-person work model, requiring regular attendance at the TMC co-located with Sedgwick County 9-1-1 in Wichita, KS. The position is 36 hours a week, with shift options of Mon-Thursday: 12am-9am or Friday-Sunday: 12am-12pm. GFT is recognized for its high-quality work, culture of excellence, and strong leadership, delivering award-winning project solutions.

Requirements

• High school diploma or GED required
• Exceptional written and verbal communication skills in English.
• Reliable mode of transportation and ability to work in-person at the TMC.
• Expertise in using freeway management and other traffic control computer applications.
• Strong ability to write reports and correspondence.
• Effective coordination of real-time activities and priorities.
• Strong interpersonal skills and the ability to work effectively within a diverse team.
• Experience in handling calls and communicating clearly and concisely.
• Ability to multitask and thrive in a fast-paced environment.
• Ability to work independently or in a team.
• Ability to work overnight and weekend shifts with limited supervision.
• Proficiency in using computers with Windows-based applications.
• Flexibility to work alternate schedules and be on-call as necessary.

Nice To Haves

• Familiarity with Regional DOT Interstates and local roadways
• Experience in public safety, emergency management, transportation dispatch, or related fields

Responsibilities

• Maintain situational awareness of the State DOT road network within the Traffic Management Center (TMC).
• Monitor traffic cameras to identify and respond to incidents quickly, utilizing CCTV cameras, congestion information from various sources, and collaborating with partners like law enforcement and DOT.
• Proactively monitor road closures and follow standard operating procedures, assisting with messaging plans for scheduled closures.
• Monitor field equipment, dashboards, and software/hardware used in the TMC, reporting any issues.
• Use TMC equipment and software to actively monitor traffic.
• Deploy signing plans on DOT's Portable Changeable Message Signs (PCMS) and Dynamic Message Signs (DMS).
• Monitor CCTV cameras, electronic signs, vehicle detection systems, incident reporting systems, and other systems to manage traffic.
• Ensure traveler information is communicated accurately and timely through DOT's channels like KanDrive.
• Verify the accuracy of traveler information on DOT's public service platforms and report any issues.
• Monitor hotspots, smart work zones, and changes in road/lane alignments using CCTV cameras and other sources, communicating with various stakeholders for a comprehensive view of road conditions.
• Assist with monthly reporting for DOT and maintain detailed logs such as device maintenance, daily reports, and call logs.
• Work with partners like NWS and DTN to proactively monitor and message for incoming weather events such as winter weather, severe thunderstorms, blowing dust, and red flag warnings.

Benefits

• Comprehensive benefits package including wellness programs, parental leave, and pet insurance, in addition to medical, dental, vision, disability, and life insurance.
• Tax-deferred 401(k) savings plan.
• Competitive paid-time-off (PTO) accrual.
• Tuition reimbursement for continued education.
• Commitment to professional development, access to internal and external training programs, and support of active participation in professional organizations
• Incentive compensation for eligible positions.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED