Traffic Management Center Operator

Ferrovial•Dallas, TX

8d•Onsite

About The Position

The Traffic Management Center (TMC) Operator is responsible for monitoring traffic conditions and dynamic toll pricing on the IH 635 (LBJ) and North Tarrant Express (NTE) Managed Lane Projects. The operator will use continuous monitoring to identify events or obstructions that impede motorist safety and effective flow of traffic. Our company culture emphasizes that our people come first, with a strong focus on growth potential and promoting from within. We aim for greatness by promoting internally whenever possible. We work hard, play hard, and strive daily for success and achievement in a fast-paced environment with a diverse group of professionals.

Requirements

Associate’s or bachelor’s degree strongly preferred, or at least three years of professional job experience in transportation, traffic management, incidence response, radio dispatch, or a commercial operations environment or similar preferred.
Familiarity with Dallas LBJI-635, Mid-Cities Region I-183, Fort Worth 35W and I-820 geography is a plus.
Must be able to communicate well with motorists and maintain a positive and helpful attitude when on call.
Ability to read maps and charts.
Punctuality and adherence to scheduling.
Willingness to be flexible with schedule and rotate between different shifts over time.
Willingness to work schedules that include night shifts and weekends.
Must be able to multitask, problem-solve, and implement innovative processes within a fast-paced environment while remaining calm and effective under pressure.
Ability to follow detailed procedures and take direction.
Ability to coordinate real-time activities and initiate immediate priorities for self and support.
Ability to uphold a professional relationship with all internal and external staff members and the general public.
Good teamwork skills and active working attitude required.
Must be able to demonstrate computer proficiency, especially with Microsoft Excel, Word, and PowerPoint, and other PC-based programs.
Must be able to demonstrate typing proficiency and basic computer skills.
Ability and willingness to work alternate work schedules and be on-call 24/7.
Specific vision abilities required include the ability to adjust focus as necessary to use a computer.
Regularly required to talk or hear.
Frequently required to stand, walk, and sit.
May be required, in rare instances, to travel to and from NTE Traffic Management Center for short durations.
The position is defined as essential personnel and may require additional hours and flexibility of scheduling in response to increased demands and significant events.

Nice To Haves

Associate’s or bachelor’s degree
At least three years of professional job experience in transportation, traffic management, incidence response, radio dispatch, or a commercial operations environment or similar

Responsibilities

Utilizes DYNAC Advanced Traffic Management System (ATMS) software for real-time monitoring of traffic flow, incident information entry and updates, and incident response and management.
Uses CCTV cameras and other means (networks, Waze, etc.) to detect, verify, and coordinate response to traffic events such as accidents, congestion, construction, and spills.
Monitors and visually confirms the accuracy of Toll Rate Sign (TRS) displays, manually adjusting them as needed based on traffic conditions and established guidelines.
Communicates via telephone and/or radio with incident responders, field personnel, the public, and other agencies to report and receive information about road hazards or obstructions.
Sends Traffic Advisories emails and updates classifying accident type, severity, and outlining event details (e.g., injuries, lanes blocked, traffic backup, property damage).
Activates and updates Dynamic Message Signs (DMS) to notify motorists of ongoing traffic events, associated backups, delays, alternative routes, and Amber/Silver alerts.
Detects and verifies field device failures using system diagnostics (MOMS) and provides rapid notification to ITS Maintenance staff for remedy.
Performs other job-related duties as assigned.