AECOM Traffic Management Center Operator Trainee

AECOM•Columbia, SC

2d•Onsite

About The Position

AECOM is actively seeking experienced Traffic Management Center (TMC) Operators for immediate employment for statewide work in South Carolina for the South Carolina Department of Transportation. The position is assigned to the Columbia State TMC. The role involves using Advanced Traffic Management Systems (ATMS) software and web-based applications for monitoring freeways and managing events/incidents. Responsibilities include dispatching incident management personnel, responding to calls from State Highway Emergency Program (SHEP) Patrollers, and communicating/coordinating with various personnel and agencies. The position performs tasks in support of monitoring, detecting, and responding to traffic-related incidents, emergencies, and motorist assistance needs along regional interstates. AECOM dispatch/operator staff support SHEP field staff 7 days a week, 365 days a year, playing a critical role in delivering safety and mobility to the motoring public.

Requirements

High School Diploma or GED.
Must be able to remain in a stationary position for long periods of time monitoring Intelligent Transportation Systems such CCTV camera displays, law enforcement radio broadcasts, answering/responding to calls and communicating to other staff or partner agencies.
Ability to operate software platforms and web-based applications.
Must pass a state and federal criminal history/security background check.
Must pass a pre-employment drug screen.
Ability to successfully pass post-employment 6-week SCDOT TMC training and performance program which is a condition of continued employment.

Nice To Haves

Previous experience working in a call center, customer service, 911 Operator or dispatching environment.
Demonstrated ability to meet a high level of customer service expectations.
Ability to work in a calm manner and professional manner in a fast-paced, high-pressure environment.
Previous experience working in a position which includes heavy telephone, radio, and computer/technology usage.
Effective oral and written communications skills for in-person, radio, and phone conversations.
Ability to interpret and understand geographic information portrayed on a map and map-based applications.
Knowledge of interstates and state routes throughout South Carolina with geographic familiarity of the freeway system and arterial roads.
Working knowledge of and skill set to utilize and operate an ATMS software platform and/or web-based applications.
Efficient and accurate data entry skills.
Ability to solve problems and prioritize tasks, and be organized, responsible and timely.
Ability to work independently and in a team environment.

Responsibilities

Dispatch and coordinate SHEP patrollers, who provide roadside assistance for stranded motorists and response to roadway incidents and disruptions.
Monitor field surveillance camera video and other information sources for the detection and verification of events that impact traffic flow and safety.
Log potential and confirmed events that impact traffic flow and safety using software applications, including traffic lane and road shoulder closures related to construction and maintenance activity.
Use software and applications to control and monitor various Intelligent Transportation Systems devices located along freeways, such as surveillance cameras and dynamic message signs.
Participate in technical and customer service training and certification activity as required by the program.
Follow Standard Operating Procedures and Standard Operating Guidelines provided by the program.
Log information about agency communication, first responder activity, and roadway checks.
Perform communication tasks consistent with the program’s high level of customer service expectations and training.
Dispatch and communicate with SHEP patrollers and SCDPS, using program-directed radio and/or phone communication protocols.
Answer phone calls and provide information or assistance to motorists, SCDOT personnel, or other agencies on traffic and road conditions, transfer calls to designated personnel as appropriate.
Communicate via radio and/or phone with law enforcement, ambulance, fire department, and towing service staff and provide clear and accurate information regarding traffic incidents and the response required.
Communicate via radio and/or phone with SCDOT personnel to provide clear and accurate information regarding incidents, traffic, road, maintenance and construction activity, and related weather conditions.
Perform written documentation of activity and communication in a clear, concise, and complete manner.