Traffic Logistics Coordinator

CBX Global• Aguadilla, PR, PR, PR

7h•$12 - $13

About The Position

Handles shipments for customers as per their requirements and necessities; performs delivery follow-up. The job will address domestic and cartage shipments while ensuring compliance with import/export regulations.

Requirements

1 year of Logistics or freight forwarding experience is preferred.
At least 1 year of direct customer service experience.
Excellent communication skills, both written and verbal in English (required) and Spanish.
Good management and organizational skills.
Strong problem-solving skills.
Able to collaborate in a team-oriented environment.
Multi-tasking abilities.
Able to work under pressure.

Nice To Haves

A college degree is not required but preferred.

Responsibilities

Revise shipment instructions once received from agents and handle accordingly.
Respond emails in a timely matter.
Collect payments as instructions in place, if customer is PIA (before handling) or COD (before releasing freight).
Schedule daily pickups with several vendors.
Schedule deliveries as per consignee’s requirements.
Follow up on pickups and deliveries during transit until freight arrives destination.
Verify shipment documentation and confirm that cargo (quantities) matches commercial invoice or packing list and Bill of Ladings.
Follow up until cargo arrives to destination and keep the customer updated.
Notifies the customer on shipment delays and updates related the shipment.
Revise consignment instructions when paperwork is provided by agents.
Assist the WHR to identify unknown cargo when needed.
Send OHR to customer as needed and requested depending on the account, as customer requirements.
Invoice shipments no later than 2 days after service was provided.
Send invoice to customer with all back up.
If payment center, make sure all is submitted as process in place.
Revise BOL’s once the cargo is delivered or picked up to report shortage or damages.
Follow up on POD, important to revise POD to read customer notes if any. If there are notes CSA needs to work, solved, and escalated, if needed.
Hacienda transmission of domestic shipments. (shipments that apply)
Follow up with customer storage charges if applicable.
Notify volume changes to direct supervisor and sales representative.
Notify the customer/sales representative short or damages cargo upon arrival.
Notify cargo damage to claims department with corresponding backup.
Responsible to manage several on hand reports.
Solve situations and problems in a timely matter.
Report and document any irregularities to Supervisor immediately.