Traffic Controllers - Holiday season - Gaylord Opryland Hotel & Resort

Towne Park • Nashville, TN

11d • Onsite

About The Position

The seasonal Traffic Coordinator directs vehicular traffic in designated areas while providing attentive, friendly hospitality to guests. Depending on site needs, the role may also involve issuing valet parking tickets, following parking policies and procedures, parking and retrieving guest vehicles, and assisting guests with luggage during arrival and departure. The position is at Gaylord Opryland Hotel & Resort and is advertised for the holiday season, with work described as running from early November through early January. Starting pay is $23 per hour; no experience is needed according to the job listing.

The role includes greeting guests, answering questions, providing directions and information about local attractions, and maintaining a professional demeanor with guests, location staff, and coworkers. Employees may assist with marketing efforts, collect parking-operations data, obtain daily event and rate information, and maintain claim checks and guest folio archives. When parking or retrieving vehicles, employees are expected to work promptly and drive cautiously.

The position follows established practices and procedures, with specific directions and frequent verification of work. Most work is performed outdoors for extended periods, potentially for the entire shift, in conditions that may include extreme heat and cold. Travel of up to 5% may be required.

Requirements

• Must be at least 18 years of age.
• High school diploma or GED required; the posting also allows an equivalent combination of education and experience if the applicant does not have a high school diploma or GED.
• One to three months of related experience and/or training, or an equivalent combination of education and experience if the applicant does not have a high school diploma or GED.
• Knowledge of traffic and valet procedures.
• Ability to read and write standard English and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence and effectively present information one-on-one and in small-group situations.
• Ability to perform basic arithmetic with three-digit numbers and to use American money, weight, volume, and distance measurements.
• Ability to understand 24-hour and military time systems and rates applicable to elapsed time.
• Must be able to drive a manual-transmission vehicle and perform parallel parking.
• Ability to meet the described physical demands, including standing or sitting for extended periods, potentially running, and exerting the specified lifting force.

Nice To Haves

• Customer service experience preferred.
• Register or computer experience preferred.

Responsibilities

• Direct vehicular traffic while providing attentive, friendly service to guests.
• Assist the marketing department with marketing efforts targeted to existing clients.
• Maintain a pleasant, friendly, and professional demeanor with guests, location staff, and coworkers.
• Acknowledge and greet guests promptly, use their last names when appropriate, use the appropriate salutation, and welcome them to the location.
• Maintain accuracy and composure under pressure and use proper Towne Park phone etiquette.
• Assist guests with directions and other inquiries, and provide information about the surrounding area and main attractions as needed.
• Protect guest confidentiality in accordance with HIPAA requirements.
• Collect data in accordance with parking operations, if applicable.
• Obtain information about daily events and rates to be charged.
• Maintain claim checks and guest folio archives.
• When directed, issue valet parking tickets and follow mystery shop standards for each arrival.
• When required, uphold site parking policies and procedures, park and retrieve guest vehicles promptly and safely, and assist with guest luggage during arrival and departure.
• Perform other duties as assigned.

Benefits

• Eligible employees may enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
• Eligible employees may enroll in the company’s 401(k) retirement savings plan.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED