Traffic Coordinator ll - 3rd Shift

ACE Hardware•West Jefferson, OH

5d•Onsite

About The Position

Ace Hardware Corporation is the largest retailer-owned hardware cooperative in the world with over 5,800 locally owned and operated hardware stores in approximately 60 countries. Headquartered in Oak Brook, Ill., Ace and its subsidiaries operate an expansive network of distribution centers in the U.S. and have distribution capabilities in Ningbo, China; and Cuautitlán Izcalli, Mexico. Since 1924, Ace has become a part of local communities around the world and known as the place with the helpful hardware folks. For more information, visit acehardware.com or newsroom.acehardware.com. This role is responsible for assisting in the preparation of daily reports for the Traffic department, completing driver paperwork, running BOLs, and ensuring all paperwork is in compliance with Ace rules and regulations. The Traffic Coordinator will work closely with the Shipping Supervisor and Traffic Team to manage running bills, ensure routes meet weight and DOT regulations, and learn to build routes in Ace systems. The position also involves supporting Ace drivers, reviewing daily store delivery schedules and driver paperwork, assisting in scheduling backhaul opportunities, preparing routes for dispatch, and communicating retailer delivery expectations. Additionally, the role includes contacting and documenting daily dispatch assignments, performing general customer service for the traffic department, and other responsibilities assigned by leadership. The successful candidate will be a proactive self-starter with high integrity, motivation, and a strong work ethic, possessing excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment. Proficiency in Microsoft Office Suite is required, along with the ability to communicate operational issues and make recommendations to management. The role involves working directly with customers and drivers to arrange freight shipments, schedule transportation, resolve service issues, and secure profitable loads, as well as monitoring service reports daily to ensure on-time delivery. Flexibility to work earlier or later hours based on department needs is essential.

Requirements

High school diploma or GED
Proficient in Microsoft Office Suite
Strong verbal and written communication skills
Keen ability for details and follow through to completion to deliver high levels of customer satisfaction
Ability to multitask and prioritize in a quick-paced environment
Proactive self-starter who maintains a high level of integrity, is highly motivated, energetic and demonstrates a very strong work ethic
Flexible and willing to work earlier or later depending on circumstances, workloads and needs of department

Nice To Haves

Previous office experience preferred
Previous transportation experience would be a plus

Responsibilities

Assist in preparing daily reports for Traffic department
Complete driver paperwork
Run BOL’s and all paperwork in compliance with Ace rules and regulations
Work closely with Shipping Supervisor and Traffic Team to manage running bills
Ensure routes are the correct weight and meet DOT regulations
Learn to build routes in Ace systems
Help support Ace drivers
Daily Store Delivery schedules/times
Daily driver paperwork review and filing
Assist in selecting, communicating, and scheduling backhaul opportunities for ACE Fleet daily
Assist in preparing routes for dispatch
Assist in communicating retailer delivery expectations when necessary
Contact and document daily dispatch assignments for ACE Fleet drivers
Perform general customer service responsibilities for traffic department by helping answer incoming phone calls and answering or directing inquiries to the appropriate person
Other responsibilities as assigned by Traffic Department Leadership
Communicate operational issues to management and make recommendations when necessary
Work directly with customers and drivers to arrange freight shipments, schedule transportation, resolve service issues, and secure profitable loads
Monitor and review service reports daily to ensure on-time delivery

Benefits

Weekly Pay
Paid Time Off Programs (incl. vacation, paid sick time, holiday pay)
Comprehensive health coverage (medical, dental, vision and disability – up to 26 weeks short-term disability and long-term disability) & life insurance benefits for you and your dependents
Generous 401(k) retirement savings plan with a fully vested matching contribution the first year in addition to quarterly contributions and annual discretionary contribution (once eligibility requirements have been met).
Dock to Driver Program: Ace will pay for your CDL License and Training to provide a career path transition to a Driver position
Long-term Career Opportunities
Tuition Reimbursement Program
Employee Recognition Program
Merchandise Discounts on Top Brands like Weber, Traeger, Yeti, Craftsman, DeWalt and thousands more!
Employee Assistance Program (EAP) – access to free visits to therapists and lawyers, guidance on financial matters, elder and childcare, and assistance with tickets to entertainment events
Adoption cost reimbursement