Traffic Control Officer, Team Leader

High Point University•High Point, NC

3d•Onsite

About The Position

Under general direction, the Traffic Control Supervisor is responsible for overseeing daily traffic and parking operations across campus to ensure the safe, efficient movement of pedestrians, vehicles, and bicycles as needed during peak traffic times at the University, during special events, or at accident scenes. This position manages a team of traffic control personnel and collaborates with campus police and security. Traffic Control Officers will not engage in traffic enforcement duties but will engage in traffic and crowd control under the guidance of, and in conjunction with, the Campus Police Department and the Chief of Campus Police.

Requirements

High school diploma or equivalent
Minimum of 3 years of experience in traffic control, parking enforcement, or campus security.
Prior supervisory experience preferred
Valid driver’s license and clean driving record.
Strong leadership, communication, and organizational skills.
Proficiency with citation systems, radio communication, and basic computer applications
Ability to remain calm and professional under pressure.
Knowledge of basic traffic laws and all university policy.
Skill in communicating verbally and in writing.
Skill in exercising tact, diplomacy, and patience with various groups of people.
Skill in utilizing available information to make quick and accurate decisions regarding action needed.
Time management and multitasking.
Skill in conflict resolution and negotiation.
Skill in following and giving directions.
Ability to work under pressure.
Ability to pay close attention to details.
Ability to clearly communicate by radio.
Ability to think strategically, problem-solve, exercise good judgment, and make sound decisions.
Ability to manage conflict and resolve issues efficiently and effectively.
Ability to provide excellent customer service and develop interpersonal respect and credibility with various groups.
Ability to work autonomously and exercise excellent judgment in outlined areas of responsibility.

Responsibilities

Supervise and coordinate the work of traffic control officers and parking enforcement personnel.
Directs traffic to promote continuous mobility and prevent gridlock in a safe manner
Monitor campus traffic flow and enforce university traffic and parking regulations
Respond to and resolve traffic-related incidents, complaints, or violations
Train and schedule staff to provide coverage for daily operations and special events.
Maintain current knowledge of state and local traffic laws and safety regulations.
Directs traffic flow and reroutes traffic in case of accidents or emergencies.
Notifies supervisor or Campus Police Officers of people who may have violated motor vehicle laws and pedestrian violations.
Prepare required reports.
Assists in parking enforcement as directed by the Campus Police Department.
Assists with the Welcome Centers as needed.
Assists events team with deploying and maintaining traffic control equipment (Cones, signage, barricades) as directed by Campus Safety or Events team
Aid motorists and campus community members (e.g., jump-starts, escorts and giving directions)
Help maintain parking equipment, signage and lot conditions: report hazards or maintenance needs to appropriate department.
Serves as a Campus Security Authority as outlined by the Clery Act.
Assist with training for new Traffic Control Officers.
Assisting with evaluations for work performance
Other duties assigned by Chief of Police