Trading Operations Associate

NinjaTrader • Chicago, IL

6d • Hybrid

About The Position

NinjaTrader is seeking a Trading Operations Associate to join its dynamic Trade Desk, Operations, and Risk Management teams. This role involves supporting brokerage customers with trade-related assistance through email and phone communication. The ideal candidate is detail-oriented, tech-savvy, and a team player comfortable in fast-paced and slower market environments.

Requirements

• Must have worked in your current NinjaTrader position for at least 6 months.
• Strong technical aptitude and ability to troubleshoot client-side software/computer issues.
• Excellent written and verbal communication skills.
• Comfortable learning and working with proprietary trading software.
• Highly organized and detail-oriented with a proactive mindset.
• Strong team player with a positive attitude and eagerness to learn.
• Willingness to work alternate shifts as needed.
• Flexibility to work mid or overnight shifts, including holidays, as needed.
• Ability to work a 4x10 schedule (10.5-hour shifts with a 30-minute lunch).
• Availability to support weekend coverage as needed.

Nice To Haves

• Bachelor's degree in Finance or related field.
• Passion for financial markets and trading.
• Prior experience in a trading operations or trade support role.
• Knowledge of CQG trading platform.
• Advanced Excel skills and proficiency with Microsoft Office Suite.

Responsibilities

• Oversee and manage customer trading activity, including special bookings, allocations, FX trades, and other daily operational tasks.
• Perform key back-office functions such as trade allocations, treasury processing, and trading platform setup.
• Monitor and resolve trade breaks, process commission discrepancies and adjustments, and complete end-of-day checks.
• Assist with contract expiration monitoring and post-trade allocation support.
• Collaborate with cross-functional teams including Risk Management, Account Management, Finance, and Customer Support.
• Deliver outstanding customer service by troubleshooting issues and resolving inquiries in real time.
• Support strategic projects and take on additional responsibilities as needed.
• Maintain a high level of accuracy while multitasking in a high-pressure environment.

Benefits

• Annual target bonus of 6%
• 401K plan through ADP with company match up to 3.5%
• Annual paid time off allowance accrues at a rate of 18 days per year
• Seven paid holidays
• Paid Parental Bonding Leave
• Health, Vision, Dental Coverage
• Life and Disability Insurance Covered 100% by NinjaTrader
• 20 additional flex remote days annually
• 5 Company Wide Office-Optional weeks tied to major holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level