Trades Contractor Recruiter

First American•Usa, CA

5d•Remote

About The Position

This role provides various support functions for the Contractor Relations team in the Home Warranty Division. Effectively manage and coordinate Contractor hiring-cycle from initial contact, gathering documents, and training on all FA policies and procedures so that customer satisfaction, service level and appropriate coverage levels are maintained. Answer questions regarding the entire hiring process, documenting each call. The lead will assist recruiters with gathering leads, reviewing insurance and complete hire packages, producing daily and monthly reports, and help train team members on First American’s recruiting processes and procedures.

Requirements

High School Diploma or equivalent; some college preferred
Possess a solid background and comprehensive understanding of sales
Ability to confidently initiate phone calls and engage in meaningful, relationship-building conversations
Capable of evaluating contractors; ensuring their level of professionalism and customer focus is on par with First American standards
Working closely with contractors to ensure a mutually beneficial partnership for the Contractor as well as First American
Ability to set clear expectations or decline offers as necessary
Must be able to effectively manage multiple, competing tasks seamlessly transitioning from one task to the next
Exceptional time management and organizational skills ensuring that all task are completed timely and accurately

Nice To Haves

Home Warranty or real estate experience desirable

Responsibilities

Effectively manage and fill/close acquisition request from area managers.
Assist contractors with basic questions regarding home warranty procedures and policies.
Consistently overcome contractor objections and take every opportunity to partner with perspective contractors.
Make outbound calls to contractors across the U.S. to market and sell the benefits of joining our contractor network
Setup both physical and digital contractor profiles
Follow up with all parties necessary to obtain required paperwork including contractors, license boards, and insurance companies
Assist contractors with first time billing through First American’s online contractor portal
Negotiate pricing with contractors within First American guidelines
Ensure contractor coverage for territories by continually monitoring reports to identify volume and potential contractor hiring needs.
Train all new employees in First American’s procurement processes and procedures
Track and keep current all state license requirements.
Assist existing contractors with processing company name changes including both physical and digital profiles
Assist team with verifying all documentation of contractor hiring package is completed prior to going to the CRM’s for approval.
Research and distribute leads to the team regarding hard to hire areas
Assist the Manager in streamlining the process flows as well as documentation of Falcon changes and reporting tools.
Work with Marketing Department on creating new ways to market First American to contractors
Assist the Manager in daily and monthly reporting on production.