Trade Services Specialist

Wells Fargo & Company • Charlotte, NC

7d • Hybrid

About The Position

Wells Fargo is seeking a Trade Services Specialist. In this role, you will service clients by leading a team of Trade Service Representatives. You will act as a back up to the trade service managers, while providing feedback and recommendations to improve less experienced staff. You will also provide input to managers on performance and recommendations relative to salary and promotion for less experienced staff. Analyze the continued satisfaction and retention of existing clients and referral of international banking issues. Train and coach daily work flow of less experienced staff, resolve routine issues and escalated problems. Perform issuing, advising and amending of letters of credit, negotiation of letters of credit documents, processing documentary and direct collections in accordance with Trade Services standards. Present recommendations for identifying opportunities for growth through client referrals and making recommendations to changes in existing policies, practices and procedures. Develop full working knowledge of complex letter of credit documentation, governing regulations, bank operations and credit risk. Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals.

Requirements

• 2+ years of Trade Services experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Nice To Haves

• Experience with Standby Letters of Credit including onboarding client, liaising with front office and the processing team.
• Experience with Documentary Letters of Credit.
• Knowledge of UCP 600 and IPS98.
• Knowledge of Trade Finance products in general.
• Strong Microsoft office (Word, Excel and Outlook).
• A bachelor's degree in any field of study is preferred.
• Knowledge of Jira and Power Bi

Responsibilities

• Service clients by leading a team of Trade Service Representatives
• Act as a back up to the trade service managers, while providing feedback and recommendations to improve less experienced staff
• Provide input to managers on performance and recommendations relative to salary and promotion for less experienced staff
• Analyze the continued satisfaction and retention of existing clients and referral of international banking issues
• Train and coach daily work flow of less experienced staff, resolve routine issues and escalated problems
• Perform issuing, advising and amending of letters of credit, negotiation of letters of credit documents, processing documentary and direct collections in accordance with Trade Services standards
• Present recommendations for identifying opportunities for growth through client referrals and making recommendations to changes in existing policies, practices and procedures
• Develop full working knowledge of complex letter of credit documentation, governing regulations, bank operations and credit risk
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level