Trade Sales & Enablement Manager

Havenly Brands (Havenly, Interior Define, Burrow, The Citizenry, The Inside, and St. Frank)•Quinte West, ON

12d•$95,000 - $110,000•Onsite

About The Position

Havenly Brands is building a premier destination for home furnishings, owning brands like Havenly, Interior Define, The Citizenry, Burrow, Inside, and St. Frank. Havenly, the #1 residential interior design service in America, is leveraging proprietary 3D visualization technology, AI tools for designers, and a customer-facing AI design assistant to transform the home design market. This role is an opportunity to build a category-defining business at the intersection of AI, design, and commerce. As the Trade Sales & Enablement Manager, you will drive the day-to-day execution of Havenly’s fast-growing trade business. You will translate strategy and analysis into tangible results, rally sales teams, manage account progression, build outreach strategies, and oversee reporting and partnerships with CX and supply chain to ensure smooth order fulfillment and client retention. You will partner across sales, marketing, CX, supply chain, and RevOps to improve key metrics such as application-to-order conversion, repeat purchase rate, cross-brand shopping, and active account growth. While leadership sets the strategy and targets, this role owns the execution and feedback loop, emphasizing building and automating processes through tooling, dashboards, and alerts rather than manual follow-up. If you are driven by outcomes, enjoy leading a team, and thrive on seeing your work reflected in performance numbers, this role is for you.

Requirements

6+ years of hands-on experience in B2B, trade, or wholesale sales operations and enablement.
Experience with CRM administration and reporting (HubSpot strongly preferred).
Experience building automated outreach sequences and lifecycle campaigns.
Strong analytical skills, comfortable building funnel reporting and self-serve dashboards, and translating findings into actionable plans.
Experience driving a sales team (field or inside) to achieve targets through prioritized books, playbooks, training, contests, and SPIFFs, without direct management.
Proficiency in building and automating processes using tooling, triggers, and alerts.
Ability to write clean, on-brand customer-facing copy and QA others' copy.
Comfort operating cross-functionally with marketing, CX, supply chain, and RevOps.
Ability to own an escalation path that other teams depend on.
Proactive approach to identifying and solving ambiguous problems.
Ability to move fast, take ownership of outcomes, and maintain a high standard of work.
Strong collaboration skills with a low-ego, no-drama approach.
Genuine curiosity about AI-assisted tools and eagerness to adopt them.

Nice To Haves

Experience with loyalty or membership programs.
Experience in multi-brand or marketplace retail.
Experience in CX and supply chain escalation design.

Responsibilities

Manage the routing logic for sales representative books, including prioritization, assignment, reassignment, and firm-linking, ensuring accounts are quickly matched with the right representatives and opportunities are not idle.
Analyze the structure of the trade motion, including book structures, engagement volume, sales activities, and deal management from creation to conversion, providing clear recommendations for improvement.
Oversee trade program operations, including tier progression mechanics, verification of earned perks and benefits, and providing feedback to marketing and sales leadership to shape the Trade Perks program.
Manage cross-brand shopping mechanisms, including promo and pricing across brands, and coordinate cross-functional order support.
Develop and manage trade sequences and campaigns for acquisition, onboarding, and re-engagement, including writing and QAing copy, ensuring brand consistency, and testing to improve conversion, repeat, and cross-brand rates.
Administer the trade CRM and HubSpot, ensuring data integrity for trustworthy routing and reporting without constant manual cleanup.
Generate trade performance reports, including application health, application-to-order conversion, and tier movement, through self-serve dashboards and automated alerts for real-time prioritization.
Define prioritization signals for the field, such as leading indicators like primed leads, idle accounts, stalled deals, and tier gaps.
Provide voice-of-the-trade reporting to leadership, surfacing ground-level insights, escalating issues cross-functionally, and tracking them until actioned.
Serve as the single point of contact for CX and Supply Chain teams regarding trade matters, managing escalation paths, expected response times, and mechanisms to resolve stuck orders.
Manage the end-to-end trade special-order request process, from intake and approval routing to post-order monitoring and delivery.