Trade Operations Coordinator / Technician

Onco360•Louisville, KY

4d•Hybrid

About The Position

Onco360 Pharmacy is seeking Trade Operations Coordinator / Technicians to join our dedicated team in Louisville, KY. Join a mission-driven team making a difference in the lives of cancer patients. A career with purpose: Help patients access life-saving medications. Supportive culture: We value teamwork, respect, integrity, and passion. Growth opportunities: We invest in your professional and personal development.

Requirements

High School Diploma or GED
3+ years pharmacy experience
Pharmacy or healthcare-related knowledge
Knowledge of pharmacy terminology including sig codes, and Roman numerals, brand/generic names of medication, basic math and analytical skills
Intermediate typing/keyboarding skills
Registration with Board of Pharmacy as required by state law
Independent worker
Good interpersonal skills
Excellent verbal and written communications skills
Ability to work independently, work efficiently to meet deadlines and be flexible
Detail-oriented
Great time-management skills

Nice To Haves

5+ years pharmacy experience
Specialty pharmacy experience
Certified Oncology Concierge Technician (PTCB)

Responsibilities

Assist pharmacists, technician leads, supervisors, managers and Trade programs in daily workflow to dispense specialty prescription medications to patients or providers and other pharmacy related functions.
Ensure all assigned tasks are completed daily.
Practice first call resolution to help health care providers and patients with their pharmacy needs; answering questions and requests.
Communicate with patients and physician office staff to resolve issues, answer questions, triage calls to appropriate departments as needed. Inbound calls should be handled using first call resolution customer service practices.
Understand unique attributes and business rules specific to Manufacturer programs.
Perform duties as assigned by Manager, Operational Implementation specific to needs of manufacturer relationship. This could include but not limited to: verifying on label status, offering HUB enrollment opportunities, researching pending patients for updates etc.
Perform activities related to the practice of pharmacy in accordance with state and federal laws and REMS programs.
Maintain a safe and clean pharmacy by complying with procedures, rules, and regulations and compliance with professional practice and patient confidentiality laws.
Contribute to team effort by accomplishing related tasks as needed and other duties as assigned.
Conduct job responsibilities in accordance with the standards set out in the Company's Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards.